Customer Service Rep I

3 days ago


Norfolk, United States Sentara Full time

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health is currently recruiting for an In-Person,Full-TimeDay Shift

Customer Service Rep I in Norfolk, VA.

For the Consolidated Medical Group departmentatSentara Patient Accounting.

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

Required Experience:

  • Healthcare Work Experience 1 year

  • High School Diploma

Sentara is a Virginia and Southeast North Carolina-based large healthcare provider that has been in business for over 131 years. More than 500 sites of care, including 12 acute care hospitals with a continued employment philosophy

Sentara has eleven Acute Care Facilities across the state of Virginia and one in Northeastern North Carolina; the people of the communities that we serve have nominated Sentara "Employer of Choice" for over 10 years. U.S. News and Report recognize Sentara as having the Best Hospitals for 15+ years.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits,Benefits - Sentara (sentaracareers.com)

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth

Keywords: CSR, customer service, call center, insurance verification, claims, Monster, Talroo-NCP and Entry Level, medical billing, medical administrative assistant

Job Summary

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

Qualifications:

HS - High School Grad or Equivalent (Required) Healthcare

Skills

Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.


In support of our mission "to improve health every day," this is a tobacco-free environment.



  • Norfolk, United States ICONMA Full time

    Utilization Management Rep I Location: Norfolk, VA/ Nashville, TN Duration: 3 months Description: Responsible for coordinating cases for precertification and prior authorization review. Primary duties may includes, but are not limited: Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility;...


  • Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative I to join our team at Hampton Roads Transit. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our passengers, responding to inquiries, and resolving issues in a timely and professional manner.Key...


  • Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryAs a Customer Service Representative I at Hampton Roads Transit, you will be responsible for providing exceptional customer service to the general public, customers, visitors, and other interested parties. You will provide information regarding activities conducted at the establishment, location of departments, offices, and employees within the...


  • Norfolk, Virginia, United States Sentara Healthcare Full time

    Job SummaryAs a Customer Service Representative I at Sentara Healthcare, you will play a critical role in delivering exceptional patient experiences. Your primary responsibility will be to handle incoming calls and provide timely resolutions to eligibility, claim, and payment issues, as well as patient scheduling and referral concerns.Key...


  • Norfolk, United States Elevance Health Full time

    Anticipated End Date: 2024-11-09 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location : This is a hybrid position and onsite training will be required for the first 10 weeks based on your location. We are hiring for specific office locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH and Savannah,...

  • Patient Access Rep I

    2 weeks ago


    Norfolk, United States Sentara Healthcare Full time

    The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the ap Patient Access, Patient, Registration, Outpatient, Healthcare


  • Norfolk, United States Domino's Pizza LLC Full time

    Domino's - Customer Service Representative Full [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the...


  • Norfolk, Virginia, United States Elevance Health Full time

    bJob Title:/b Director I Customer CarebrbrbJob Summary:/bbr We are seeking a highly skilled and experienced Director I Customer Care to lead our customer service operations. The ideal candidate will have a strong background in customer service, leadership, and operations management. brbrbKey Responsibilities:/bbrulliDevelop and implement customer service...


  • Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Hampton Roads Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesCustomer...


  • Norfolk, Virginia, United States Elevance Health Full time

    Job Title: Customer Care Representative IElevance Health is seeking a highly skilled and compassionate Customer Care Representative I to join our team. As a trusted advisor and educator, you will play a critical role in providing exceptional customer service to our members, addressing their inquiries, and resolving their concerns.Key Responsibilities:Respond...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Seeking a reliable and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Respond to customer inquiries...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job Opportunity at Sanitary Linen Service, Inc.We are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job Opportunity with a Growing CompanySanitary Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services to the hospitality, healthcare, and small business sectors. We are seeking a highly motivated and dependable individual to join our team as a Part-Time Customer Service Representative.Responsibilities:Provide...


  • Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...


  • Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...


  • Norfolk, Virginia, United States Elevance Health Full time

    Job Title: Director I Customer CareAt Elevance Health, we are seeking a highly skilled and experienced Director I Customer Care to join our team. This role will be responsible for planning and development of key processes within a centralized customer service unit to achieve excellent customer service.Key Responsibilities:Develops and implements complaint...


  • Norfolk, Virginia, United States Elevance Health Full time

    Job Title: Director I Customer CareAt Elevance Health, we are seeking a highly skilled and experienced Director I Customer Care to join our team. This role will be responsible for leading the planning and development of key processes within our centralized customer service unit to achieve excellent customer service.Key Responsibilities:Develop and implement...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Sanitary Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their...