Home Warranty Manager

7 days ago

Sandy, United States Meritage Homes Full time
Responsibilities

The Salt Lake City Division is seeking a Customer Care (Warranty) Manager. In this role, you will:
  • Respond to warranty claims and work with homeowners to schedule repairs and verify quality of work
  • Ensure all customer actions are aligned with current Meritage Homes Customer care guidelines
  • Work closely with National Director of Customer Care to handle warranty issues quickly and efficiently. Communicate regularly with the national director for feedback and updates and, when necessary, to deal with any major incidents
  • Make every effort to guarantee that warranty issues do not extend past divisional responsibility
  • Be involved in staff recruitment and appraisals. Work with National Director of Customer Relations to recruit new customer care staff. Lead and train your team to deliver a high standard of customer care.
  • Be involved in the recruitment of construction managers to ensure each new manager has the customer service skills required to support customer care directives.
  • Ensure the proper processing, communication and documentation of all warranty claims
  • Ensure that all warranty requests are completed and brought to closure
  • Understand and manage monthly warranty expenditures
  • Review trade partner warranty related performance
  • Handle all elevated warranty issues involving complaints, potential legal issues
  • Ensure that scheduling of customer service inspections and repairs are handled in a professional, effective, timely manner
  • Oversee the management of online E1 warranty files for all closed homes. Ensure customer records including correspondence and completion of service claims is accurate, maintained and updated on a continual basis
  • Review all warranty reports, including work order cost reports on a weekly basis with the customer care team
  • Ensure the thorough completion of all warrantable items on each warranty service request
  • Investigate and solve all customer problems that may be complex and long-standing or have details that customer care associates are unable to solve.
  • Provide weekly warranty metric updates to area construction managers and the VP or Director of construction
Qualifications
  • High School Diploma or equivalent required.
  • 5+ years of construction experience and extensive warranty related experience.
  • This position must have strong customer service skills, be adept at problem solving and skillful at building relationships with homeowners in addition to having the experience to manage a team of customer service professionals.
Note: Dependent upon division size and number of homes under construction and in warranty, the focus of the job and time spent performing specific tasks may vary significantly. The job description outlined below is intended to be an overview of the job throughout all divisions, and includes the basic functions for a customer care manager within Meritage Homes Corporation.

Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR® Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:
  • A work environment that encourages creativity and innovative ideas from every level
  • An organization that lives by its core values everyday
  • Team atmosphere where every individual is considered a vital asset
  • State of the art technology to provide an optimal working environment
  • A competitive pay structure
  • Strong benefits
  • Flexibility in work-life integration
  • Team-oriented environment where all individuals play an integral role in the company
  • Opportunity to further your career in a growing national organization
  • Maintain a competitive drive to be the best

#LI-KW1

  • New Home Warranty Associate

    2 months ago

    Sandy, United States Meritage Homes Full time

    ResponsibilitiesMeritage Homes is looking for a New Home Warranty Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise. Participate in the 10...

  • Home Health RN

    4 weeks ago

    Sandy, United States Active Home Health & Hospice Full time

    Active Home Health & Hospice is seeking a compassionate and self-motivated Full-Time On Call Registered Nurse to join our team. The ideal candidate will have a minimum of 2 years of experience in Home Health & Hospice and be able to work 7 days on and 7 days off, weekdays from 5pm to 8am in Salt Lake County.We are looking for someone who is caring,...

  • Asset Protection Professional

    1 month ago

    Sandy, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Support safety and environmental program compliance in assigned storesIdentify...

  • Home Care Registered Nurse

    5 months ago

    Sandy Ridge, United States BAYADA Home Health Care Full time

    Keeping people safe at home and out of the hospital is more important than ever. BAYADA Registered Nurses (RNs) are Heroes on the Home Front, delivering the highest-quality private duty nursing care to help people live their best lives where they most want to be"at home.If the hero in you wants to make a difference, provide meaningful one-on-one care, and...

  • Asset Protection Specialist

    1 month ago

    Sandy, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Prevent financial loss by identifying and investigating incidents of theft and...

  • Group Home Staff

    2 months ago

    Sandy, United States Chrysalis Full time

    Chrysalis is seeking to hire a full-time Direct Support Professional (DSP) / In-Home Caregiver. Would you like to support individuals with developmental disabilities to lead self-directed, meaningful lives? Are you looking for a full-time or part-time job with swing shifts, and graveyard shifts available that can work with your schedule? Are you...

  • Registered Nurse

    3 weeks ago

    Sandy, United States Active Home Health & Hospice Full time

    Active Home Health, Hospice & Personal Care is looking for a Full Time RN to care for our patients in SLC County! We are looking for someone who is caring, professional and self-motivated to join our team. We are a fun-loving, compassionate group that thrives off the gratification of caring for others. Starting salary commensurate with experience. Job...

  • Registered Nurse SLC County

    2 months ago

    Sandy, United States Active Home Health & Hospice Full time

    Active Home Health, Hospice & Personal Care is looking for a Full Time RN to care for our patients in SLC County! We are looking for someone who is caring, professional and self-motivated to join our team. We are a fun-loving, compassionate group that thrives off the gratification of caring for others. Starting salary commensurate with experience. Job...

  • Personal Care Assistant

    4 weeks ago

    Sandy, Utah, United States Active Home Health & Hospice Full time

    Active Home Health & Hospice is seeking a compassionate and professional Personal Care Aide to provide assistance to our patients in Salt Lake County. The ideal candidate will have a caring attitude, effective communication skills, and the ability to work independently.**Job Responsibilities:**Assist seniors with personal care duties, including light...

  • On Call RN SLC County

    2 months ago

    Sandy, United States Active Home Health & Hospice Full time

    Active Home Health, Hospice & Personal Care is looking for a Full-Time On Call RN for 7 days on & 7 days off Weekday's 5pm - 8am. We are looking for someone who is caring, professional and self-motivated to join our team. We are a fun-loving, compassionate group that thrives off the gratification of caring for others Job Requirements: 7 days on 7 days off...

  • Entitlements Manager

    3 weeks ago

    Sandy, United States Lennar Homes Full time

    Entitlements ManagerWe are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Entitlements Manager

    3 weeks ago

    Sandy, United States Lennar Full time

    Entitlements Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Entitlements Manager

    3 weeks ago

    Sandy, United States Lennar Full time

    Entitlements Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Compassionate Admit Nurse

    4 weeks ago

    Sandy, United States Active Home Health & Hospice Full time

    Job Title: Admit NurseJob Summary:Active Home Health & Hospice is seeking a skilled Admit Nurse to join our team. As an Admit Nurse, you will be responsible for assessing patients, creating patient plans of care, and coordinating services. You will also educate patients and their families on their care plans and provide medication education and management as...

  • Entitlements Manager

    1 week ago

    Sandy, United States Lennar Homes Full time

    Entitlements ManagerWe are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Entitlements Manager

    1 month ago

    Sandy, United States Lennar Homes Full time

    Entitlements ManagerWe are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Entitlements Manager

    2 weeks ago

    Sandy, United States Lennar Homes Full time

    Entitlements ManagerWe are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Manager in Training

    6 months ago

    Sandy, United States Mo'Bettahs Full time

    WORK TODAY, GET PAID TODAY Free Team Member Meals & Drinks While You Work Discount For You & Family/Friends When Not Working Flexible Schedule Closed Sundays Professional growth opportunities! QUALIFICATIONSBe at least 18 years of age High school diploma or GED Two or more years of management experience in business or food management Analyze profit and...

  • Nurse Care Specialist DavisWeber County

    4 weeks ago

    Sandy, United States Active Home Health & Hospice Full time

    Active Home Health & Hospice is seeking a dedicated Registered Nurse to provide high-quality patient care in Davis & Weber County. We are a compassionate team that prioritizes the well-being of our patients and their families.Key Responsibilities:Conduct thorough assessments of patients to develop and implement effective care plans.Chart all clinical...

  • RN Home Health-Galveston

    1 month ago

    Sandy Point, United States Interim Healthcare - Houston Full time

    Interim HealthCare, one of the nation’s leading providers of home care, is now seeking an RN Case Manager in the Galveston area to join the team. Expand your career and apply today ! Benefits at Interim Healthcare for Case ManagersCompetent and reliable in- office clinical support team.Weekly pay.Supplies delivered to your home plus multiple supply...