Member Experience Representative
4 weeks ago
Overview First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The ideal candidate should be knowledgeable in all areas within the credit union, well versed in digital self-services such as online banking, BillPay, Zelle, and chats. The Member Experience Representative will focus on building relationships with members and identifying opportunities to refer credit union products and services. T his is a hybrid position reporting to the Assistant Manager, Member Experience Center and is located at our headquarters in Hollywood, CA. The target pay in California is between $23.96 and $29.95. Responsibilities · Build relationships with members and identify opportunities to refer credit union products and services. · Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible. · Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services. · Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services. · Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels. · Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services. · Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options. · Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals. · Perform other duties as assigned. At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them. Requirements · High school graduate or equivalent. Work-related experience or related college degree preferred. · A minimum of two years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience. · In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. · Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively. · Effective communication skills across all levels of audience. · Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys). #J-18808-Ljbffr
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Member Services Representative
3 weeks ago
Los Angeles, United States Wescom Central Credit Union Full timePlease use Firefox or Chromeinternet browserto complete this applicationCurrent Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.Salary Grade:153NSalary...
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Bilingual Member Experience Associate
5 months ago
Los Angeles, United States NxT Level Full timeThe Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every...
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Bilingual Member Experience Associate
2 weeks ago
Los Angeles, United States NxT Level Full timeThe Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every...
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Member Service Representative II
3 weeks ago
Los Angeles, California, United States Foothill Credit Union Full timeAt Foothill Credit Union, we are seeking an experienced Member Service Representative II to join our team. This dynamic position offers the opportunity to work across different locations, gain valuable experience, and contribute to our success.Key Responsibilities:Deliver outstanding member service, aiming to surpass predetermined cross-selling...
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Member Services Representative
6 months ago
Los Angeles, United States Planet Fitness Full time*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer...
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Member Services Representative
6 months ago
Los Angeles, United States Supreme Fitness Group Full time*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...
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Member Contact Center Representative
6 months ago
Los Angeles, United States First Financial Credit Union Full timeIf you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...
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PART-TIME - Guest Experience Representative
2 months ago
Los Angeles, United States Los Angeles FC Full timeThis position is responsible for providing excellent customer service to all visitors at BMO Stadium. ESSENTIAL FUNCTIONS Provide excellent customer service to all guests and visitors of BMO Stadium. Greet and welcome guests during events. Provide in Guest Experience, Guest, Part-Time, Representative, Customer Service, Retail, Experience
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Member Services Representative Il
6 months ago
Los Angeles, United States Wescom Central Credit Union Full timePlease use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 153N...
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Operations Representative
3 weeks ago
Los Angeles, United States First Entertainment Credit Union Full timeOperations Representative Overview First Entertainment Credit Union is looking for an Operations Representative who is responsible for the efficient, effective, and timely processing of all tasks related to the review and transmission of Check images to the Federal Reserve (FRB) while observing all rules and regulations. The ideal candidate will communicate...
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Operations Representative
1 month ago
Los Angeles, United States First Entertainment Credit Union Full timeOperations Representative Overview First Entertainment Credit Union is looking for an Operations Representative who is responsible for the efficient, effective, and timely processing of all tasks related to the review and transmission of Check images to the Federal Reserve (FRB) while observing all rules and regulations. The ideal candidate will communicate...
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Operations Representative
1 month ago
Los Angeles, United States First Entertainment Credit Union Full timeOperations RepresentativeOverviewFirst Entertainment Credit Union is looking for an Operations Representative who is responsible for the efficient, effective, and timely processing of all tasks related to the review and transmission of Check images to the Federal Reserve (FRB) while observing all rules and regulations. The ideal candidate will communicate...
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E-Commerce Customer Experience Representative
2 months ago
los angeles, United States 2.7 August Apparel, Inc. Full timeShort Description:The E-Commerce Customer Experience Representative is responsible for providing exceptional customer service and support to online customers. They serve as the primary point of contact for inquiries, order assistance, and issue resolution related to e-commerce transactions. Their main goal is to ensure a positive and seamless customer...
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E-Commerce Customer Experience Representative
2 weeks ago
los angeles, United States 2.7 August Apparel, Inc. Full timeShort Description:The E-Commerce Customer Experience Representative is responsible for providing exceptional customer service and support to online customers. They serve as the primary point of contact for inquiries, order assistance, and issue resolution related to e-commerce transactions. Their main goal is to ensure a positive and seamless customer...
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E-Commerce Customer Experience Representative
2 weeks ago
Los Angeles, United States 2.7 August Apparel, Inc. Full timeShort Description:The E-Commerce Customer Experience Representative is responsible for providing exceptional customer service and support to online customers. They serve as the primary point of contact for inquiries, order assistance, and issue resolution related to e-commerce transactions. Their main goal is to ensure a positive and seamless customer...
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E-Commerce Customer Experience Representative
6 months ago
Los Angeles, United States 2.7 August Apparel, Inc. Full timeShort Description:The E-Commerce Customer Experience Representative is responsible for providing exceptional customer service and support to online customers. They serve as the primary point of contact for inquiries, order assistance, and issue resolution related to e-commerce transactions. Their main goal is to ensure a positive and seamless customer...
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Overnight Crew Member
6 months ago
Los Angeles, United States Planet Fitness - CA Full timeJob SummaryThe Overnight Crew Member (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of...
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Patient Experience Manager
2 months ago
Los Angeles, United States Vaco Full timeVaco LA is working with a client in the Healthcare Nonprofit industry who is looking for a Patient Experience to help support all day to day Client/Customer operations. Has the Patient Experience manager key responsibilities will include, providing support to client success team, enhancing patient and employee engagement through surveys, and ensure clients...
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Entry Level Customer Support Representative
2 months ago
Los Angeles, United States AK Net INC Full timeOur team is hiring for an Entry Level Customer Support position. Candidates for this role must possess integrity, character, and exemplary ambition for success. The Customer Service Representative position is considered entry-level, meaning thorough training is provided. We have a strict organic growth policy that provides all team members with ample room...
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Team Member
1 month ago
Los Angeles, California, United States Yoshinoya America, Inc. Full timeJob Title: Team MemberYoshinoya America, Inc. is seeking a highly motivated and customer-focused Team Member to join our team. As a Team Member, you will be responsible for providing exceptional customer service and ensuring a unique dining experience for every guest.Key Responsibilities:Prepare and cook food to the highest quality standard, following food...