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Pensacola, Florida, United States Circle K Full timeStore : 1900 E Nine Mile Rd, Pensacola, Florida 32514Shift AvailabilityOvernightJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...
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Customer Service Representative
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Pensacola, FL, United States Circle K Stores, Inc. Full timeStore 2704958: 2205 W Nine Mile Rd, Pensacola, Florida 32534 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...
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Customer Service Representative
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Pensacola, FL, United States Circle K Stores, Inc. Full timeStore 2704958: 2205 W Nine Mile Rd, Pensacola, Florida 32534 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...
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Lead Customer Service Representative
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Pensacola, United States Circle K Stores, Inc. Full timeStore 2707746: 501 E Cervantes St, Pensacola, Florida 32501 Shift Availability. Flexible Availability Job Type. Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be chal Customer Service Representative, Customer Service, Representative, Lead, Retail
Customer Service Representative
4 weeks ago
Customer Service Representative The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed to ensuring customer satisfaction through accurate and timely assistance. Customer Support: Handle inbound and outbound calls professionally, ensuring a high level of customer service. Respond to customer inquiries via email with clear, accurate, and timely communication. Assist Territorial Representatives with product-related inquiries, order statuses, and service requests. There will be occasions that customers will be routed to inbound calls. Maintain a positive and empathetic attitude toward customers at all times. Escalation Management: Process and resolve escalated cases efficiently while adhering to company guidelines. Investigate customer concerns and provide effective solutions within the required timeframe. Collaborate with internal teams to resolve complex issues and ensure a seamless customer experience. Data & Documentation: Accurately document customer interactions, inquiries, complaints, and resolutions in the system. Ensure all customer data and transaction records are updated and maintained as per company policies. Prepare and submit reports related to customer service performance and escalations. Process Improvement: Identify recurring customer issues and recommend process enhancements. Stay updated with company policies, products, and procedures to provide the best support. Participate in team training and continuous learning initiatives.
