Global IT Operations Manager

2 weeks ago

Los Angeles, United States Stability Technology Full time

The Global IT Operations Manager position requires an enthusiastic, dependable, and reliable individual who has previous Helpdesk and managerial experience (1 year min.). Customer focused, the successful individual must be polite, approachable, and able to keep calm under pressure in addition to being willing to learn new technology skills. The ideal candidate must be flexible, with a positive, can-do, make-it-happen attitude. The candidate must also work well within a geographically dispersed team.

Our client runs several IT Systems across multiple platforms serving a worldwide user base 24/7/365. This role will support users and systems, primarily focused on supporting both within the US although representing the Global Support Desk.



You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

Primary Duties & Responsibilities:

  • Managing Helpdesk resources to deliver great experiences to our users
  • Verify that issues are resolved in accordance with SLAs
  • Monitoring servers, cloud resources, backups, patching, and network infrastructure to minimize downtime and maximize performance
  • Management of monthly maintenance schedule
  • Own helpdesk documentation platform and verify that information stays current
  • Manage Helpdesk processes across regions to provide consistent outcomes
  • Assist with the design, implementation, and management of disaster recovery infrastructure, policies and procedures, and business continuity plans.
  • Assist with internal and external audits and compliance activities
  • Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders
  • Equipment procurement & external vendor contract management

Qualifications:

  • OS (desktop and server)
  • with backups (Veeam, Acronis, or similar)
  • and HyperV/ESXi
  • Directory (on premise and Azure)
  • 365 Admin experience
  • working with a ticketing system
  • verbal and written communication skills
  • experience

Pluses:

  • with monitoring platforms (PRTG, Netflow, Nagios, etc)
  • experience
  • experience
  • Foundation certification
  • Service ITSM reporting and process flow

Experience & Education

  • Bachelor’s degree in computer science or related field or equivalent technical or professional experience related to the design, installation, and maintenance of local and/or cloud infrastructure
  • Minimum 1 (1) years’ experience as a full-time Helpdesk manager

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