Support Staff

## Support Staff (Public Benefits Specialist - Entry). Bilingual English/Spanish Preferred**Opportunity awaits** Step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.* Be the first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication.* Contribute to the welcoming environment as families interact with the department.* Greet and assist Oregonians through a trauma-informed lens.* Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.* Work within a team that collaboratively rotates tasks to support the business needs of the office.* **Customer Service**: Demonstrated professional demeanor that delivers quality customer service daily by telephone, in writing or in person.* **Computer Skills:** Experience in usage and functionality of computers, web browsers, databases, and programs such as Microsoft along with other general office equipment such as phone systems, copiers, scanners, fax, etc. Experience using multiple systems in tandem for research and tracking.* **Communication:** Experience conveying technical concepts, including complex rules, regulations, and procedures, to customers with diverse learning styles and varying levels of familiarity with the subject. Experience interpreting non-verbal cues, simplifying information into understandable components, utilizing relatable examples to illustrate intricate details, and confirming comprehension through active listening techniques.* **Collaborative Team Member:** Experience elevating all team member voices with inclusion. Experience building relationships with team members.* **Accuracy and Attention to Detail:** Experience reviewing and verifying information for the purpose of completing accurate data entry. Experience developing a comprehensive understanding of assignment to determine appropriate outcomes and follow up actions needed.* **Diversity, Equity, and Inclusion**: Demonstrated experience committing to continued learning and contributing to an inclusive and anti-racist workplace. Demonstrated experience assisting individuals with diverse personal experiences and cultural backgrounds.* **Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.** *Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.** **The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.*** **The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** #J-18808-Ljbffr