Sales Operations Associate

2 weeks ago


Chicago, United States CDW Full time

In the Sales Operations Associate role, you will play an integral role in growing Small Business, Public and Corporate business sales by providing both administrative and operational support to CDW’s top sellers. This role provides you, the coworker, with a deep dive into CDW’s sales cycle processes and offers the opportunity to build a strong network across CDW departments. If you enjoy operations, customer service and a fast-paced environment, this role is for you This is a funded position by CDW Account Managers.

Key Areas of Responsibility

Provide administrative and operational support to CDW sellers

Order entry, including installs, adding contracts and bids

Web order processing

Process basic sales reporting requests

Act as point of contact for order status requests, Customer Relations needs and ICAN facilitation, including external customer-facing follow up as needed

Process and follow up on customer service requests and return merchandise authorizations

Manage special pricing programs and deal registrations such as HP Big Deal Contract, and Cisco OIP

See all tasks through to completion

Manage bids and contracts

Manage and track price and freight adjustments

Manage inbound Sales Purchase Orders

Follow up on ETA’s for back ordered items

Daily maintenance of sales order routers and sales order manager screens

Administrative support to prepare for customer visits

Special projects upon requests

Educational and/or Experience Qualifications

High school degree or equivalent

Minimum of 1 year experience in Sales Support, Operations or Customer Service

Other Required Qualifications

Intermediate to advanced PC skills; Microsoft Word, Excel, and PowerPoint

Flexibility, adaptability, and an optimistic view of projects and work environment.

Strong relationship building skills with both internal and external customer

Strong organizational skills

Excellent written and oral communication skills

Proficient in MS Office applications

Strong attention to detail

Critical thinking and problem-solving skills

Ability to switch priorities frequently

Able to demonstrate strong sense of urgency

Ability to follow through and see tasks through to completion

Ability to work with multiple personalities

Proficient with various order systems

Ability to learn new systems and processes quickly

Preferred Qualifications

Associate and/or Bachelors degree.

One year sales experience.

SPS experience.

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