Server
2 months ago
Tiki Tatsu-Ya is seeking enthusiastic and dedicated servers to join our team. If you have a passion for delivering outstanding guest service and thrive in a dynamic environment, we want to hear from you
Job Description:
As a server, you will play a crucial role in providing a top-notch dining experience for our guests. Your responsibilities will include:
- Service Station Preparation: Ensure service stations are clean, organized, and fully stocked, ready for efficient service.
- Table Setup: Wipe down and set up tables for service according to the floor chart, ensuring all table settings are accurate and presentable.
- Restroom Maintenance: Ensure all restrooms are stocked with necessary supplies and are kept clean throughout the shift.
- Staff Assistance: Assist all front-of-house staff, including hosts, food runners, and kitchen staff, with setup and coordination to ensure a smooth service.
- Pre-Shift Notes: Take and review proper notes during pre-shift meetings about menu changes and specials, cocktails, and large parties to stay informed.
- Guest Interaction: Greet tables in a friendly and timely manner, ensuring guests understand the concept and dining style.
- Allergy and Dietary Restrictions: Double-check with each table about any allergies and dietary restrictions to ensure safe and accurate meal preparation.
- Alcohol Service Compliance: Comply with alcohol control policies to ensure the responsible service of alcoholic beverages.
- Order Management: Accurately take food and beverage orders from guests, ensuring clarity and completeness.
- Check Preparation and Payment: Prepare and present checks to guests, handle payments, and process transactions efficiently and accurately.
- Customer Complaints: Handle customer complaints or issues professionally, seeking solutions to ensure guest satisfaction, and report any significant complaints to management.
- Order Communication: Inform the kitchen of large orders and ensure dishes are being coursed correctly to maintain smooth service flow.
- Closing Procedures: Follow the close-down checklist procedures and check out with a manager before leaving to ensure all tasks are completed and the shift ends smoothly.
Qualifications:
- Previous experience as a server preferred
- Excellent customer service and conflict resolution skills
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency with point-of-sale (POS) systems and managing reports
- Must be 18+ years old
- Must successfully obtain Food Handlers & TABC certifications
- Ability to effectively communicate and follow directions
- Ability to handle and resolve customer concerns professionally
- Ability to stand for long periods and manage a busy shift
- Basic knowledge of food service operations a plus
- Paid medical benefits
- Free shift meals
- Discounts at Tatsu-Ya restaurants
- Flexible hours in a fun, fast-paced environment
- Opportunities for internal growth
- Opportunities for career growth and development within the company
- Additional benefits, including health insurance and employee discounts
If you are dedicated to providing exceptional service, apply now to join our team
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