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Car Sales Customer Service Representative

2 months ago

Montclair, United States Enterprise Mobility Inc Full time
Overview

Enterprise Car Sales is excited to announce an opportunity for a Customer Service Representative. The Car Sales Customer Service Representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Finance and Sales transactions during the sales process, as well as post-sale customer service. This role is a full time position to provide administrative support to our Montclair Car Sales dealership, occasionally also supporting other Enterprise Car Sales dealerships in the area. This role will be 40 hours/week, in person at the dealership, 5 days per week.

WE ALSO OFFER:

  • Paid Time Off,13 days off per year (increases with tenure)
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more
  • 401(k) retirement plan with company match and profit sharing
  • 6 paid Holidays

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.


We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you.

This position is located at our Car Sales Dealership in Montclair: 5462 Holt Blvd Montclair, CA 91763

Responsibilities

Customer Service

  • Assist in post-sale vehicle trade-in follow up, including collecting clean titles, assist with trade payoffs and following
  • up with the team responsible for trade sales
  • Follow up with customers to collect information/documents needed for funding
  • Follow up with customer post-sale to help ensure that aftermarket vehicle options are installed
  • Handle customer inquiries related to financing, warranties or other customer service issues
  • Track all customer requests in Salesforce (CRM system)

Administrative

  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Collect and review all information and paperwork sent to shared services
  • Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Accounts payable and receivable support (including review of CRS/deposit 2150 report)
  • Tag and title follow up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review
  • Assist with completing bank deposits

Finance Support

  • Review credit applications for accuracy and compliance
  • Complete final sale paperwork with customers (obtain signatures)
  • Follow up with lenders on all funding, including discrepancies, delays or questions
  • Scan and upload sales documents as needed
  • Ensure compliance with sending 10 day demand letters as needed

Miscellaneous

  • Maintain files for the dealership
  • Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments.
  • Complete annual compliance training
  • Print FTC and Price stickers
  • Notary Services for dealership
  • Field initial calls regarding customer concerns, escalating as needed, and providing logistical support in ensuring customer needs are handled in a timely and effective manor
  • Assist with lot organization, inventory reconciliation, inventory logistics, and car readiness
  • Help ensure office supply inventory levels are satisfactory, and ordering new supplies as needed

Equal Opportunity Employer/Disability/Veterans

Qualifications
    • Must be at least 18 years old
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Basic knowledge and experience with PC and Microsoft Office Products (Word, Excel, Outlook) required
    • This position requires a valid driver's license

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.