ITSM Lead and ServiceNow Platform Owner
2 weeks ago
Manages the IT Service Management Practice at Big Lots utilizing the ServiceNow Platform.Use ServiceNow to ensure that technology services are delivered effectively to associates and customers.Responsible for Incident, Problem, Service Catalog, Knowledge Base, Asset Management and Change Management processes. Design the roadmaps for ServiceNow at Big Lots, write requirements, and manage projects to evolve the platform and overall ITSM maturity.
1.Creates and maintains ITIL based processes for Incident, Problem, and Change Management.
2.Establishes and maintains a set of ITIL best practice metrics and measures.
3.Maintains ServiceNow platform functionality and continues to evolve the application consistent with the ServiceNow roadmap.
4.Leads requirements gathering and manages development efforts through the agile development lifecycle to improve the ServiceNow platform.
5.Works with the Lead Developer to manage ServiceNow's architecture, security settings and upgrades.
6.Advocate for the ServiceNow platform and the ServiceNow team across the business.
7.Initiates and leads efforts with multiple IT departments to proactively eliminate issues at root cause and to drive better stability and system resiliency.
8.Leads multiple projects at the same time for a variety of internal customers both in and out of IT.
9.Works with various teams to identify automation and integration opportunities throughout IT operations.
10.Researches and recommends innovative uses of technology to disseminate information and system alerts (e.g., iphones, ipads, etc).
11.Manages direct reports, including day-to-day activities, staffing, training, development, performance assessment, and disciplinary actions.
12.Increase automation of IT tasks through ServiceNow integration Hub.
Qualifications
1.Bachelor's degree in Computer Science or related area of study preferred.
2.Minimum five years of IT experience preferred.
3.ITIL certification strongly preferred. IT Service Management expertise with experience in key ITSM disciplines (specifically event management, incident management, problem management, and change management) preferred.
4.Minimum three years of experience working with Service Now required.
5.ServiceNow CSA and other certifications preferred.
6.Minimum three years of consulting background preferred.
7.Strong written and verbal communication skills, and customer service skills preferred.
8.Ability to lead requirements sessions and UAT sessions with stakeholders.
9.Strong Agile/project management skills required (PMP, ACP or similar is preferred).
10.Proven track record in strategic technology planning, budgeting and execution.
11.Solid knowledge of Microsoft Applications (Excel, Word, PowerPoint, Teams, etc).
#LI-RGI #LI-HYBRID
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
-
ITSM Lead and ServiceNow Platform Owner
2 weeks ago
Columbus, United States Big Lots Stores Full timeITSM Lead and ServiceNow Platform Owner-(24006064) Description Manages the IT Service Management Practice at Big Lots utilizing the ServiceNow Platform. Use ServiceNow to ensure that technology services are delivered effectively to associates and customers. Responsible for Incident, Problem, Service Catalog, Knowledge Base, Asset Management and Change...
-
ServiceNow CSM/FSM Architect
1 month ago
Columbus, United States Oscar Full timeTitle: ServiceNow CSM/FSM Architect Position Overview: We are seeking a highly skilled and experienced ServiceNow CSM/FSM Architect to join our dynamic team. As a key member of our ServiceNow practice, you will be responsible for architecting, designing, and implementing solutions using ServiceNow Customer Service Management (CSM) and Field Service...
-
ServiceNow Lead/Architect
2 weeks ago
Columbus, United States CrackaJack Digital Solutions Full timeJob Title: Service Now Lead Location: Wilmington DE, Columbus OH, Plano TX (Hybrid 3 Days a week) 9-12 Months Experience: 10+ Years Must Have: Certifications verified Minimum two (Certification Verification email required from suppliers) Role verified Should be part of core development and Implementation team. Done scripting and Rest...
-
Columbus, United States USG, Inc. Full timeHi, Hope you are doing great. Please go through the job description given below and if you are interested do share an updated word copy of your resume and best time to reach you over the phone. Position: ServiceNow Developer Locations: Columbus, OH/Wilmington, DE (hybrid 3-4 days in office MUST) Duration: Contract Job Description: 2 - 4+ years'...
-
Advisory Solution Consultant EWF
6 days ago
Columbus, Ohio, United States ServiceNow Full timeJob DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant...
-
ServiceNow Developer
2 weeks ago
Columbus, United States Hadiamondstar Software Solutions LLC Full timePosition is on W2 contracts or 1099 own C2CJob: ServiceNow DeveloperLocation : Columbus, OHExp: 8+ years Formal training or certification on ServiceNow platform concepts and proficient applied experienceDemonstrated expertise in at least two ServiceNow ModulesProficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML,...
-
ServiceNow Developer
2 weeks ago
Columbus, United States United Software Group Inc Full timeServiceNow Developer Columbus OH (minimum of 3 days a week)Primary Responsibilities:Enhance and maintain existing custom solutions.Develop solutions in the ServiceNow platform.Develop Service Catalog items.Participate in requirements and design review sessions.Design and implement solutions on the ServiceNow platform.Troubleshoot/debug issues in existing...
-
ServiceNow Developer
2 weeks ago
Columbus, United States United Software Group Inc Full timeServiceNow Developer Columbus OH (minimum of 3 days a week)Primary Responsibilities:Enhance and maintain existing custom solutions.Develop solutions in the ServiceNow platform.Develop Service Catalog items.Participate in requirements and design review sessions.Design and implement solutions on the ServiceNow platform.Troubleshoot/debug issues in existing...
-
ServiceNow Developer
2 weeks ago
Columbus, United States Kodi Inc Full timeSeeking ServiceNow Developer to Solutions development building custom workflows in the ServiceNow platform. Experience in Service Catalog item development, role/group-based ACLs configuration and debugging. Interview: TeamsLocation: Columbus, OHPosting: 736200Work: ON-SITE Role and Experience6+ years ServiceNow Client and Server JavaScript coding experience...
-
ServiceNow Developer
4 weeks ago
Columbus, United States Raso360 Full timeSummary: Our client is looking for a ServiceNow Developer with expertise in at least two ServiceNow modules, including HR Service Delivery and Service Portal. Proficient in leveraging ServiceNow platform capabilities to streamline HR service delivery processes and enhance user experience through service portals.Job responsibilities:Executes software...
-
ServiceNow Developer
4 weeks ago
Columbus, United States Raso360 Full timeSummary: Our client is looking for a ServiceNow Developer with expertise in at least two ServiceNow modules, including HR Service Delivery and Service Portal. Proficient in leveraging ServiceNow platform capabilities to streamline HR service delivery processes and enhance user experience through service portals.Job responsibilities:Executes software...
-
Sr. Solution Sales Executive
5 days ago
Columbus, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Sr. Solution Sales Executive
6 days ago
Columbus, Ohio, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
ServiceNow Developer
2 weeks ago
Columbus, United States Digitek Software, Inc. Full timeOne of our clients is looking for the position of Programmer based on following skills. ** Will be required to be onsite, minimum of 3 days a week. The candidate will be supporting Client s Information Technology ServiceNow Delivery Team and SPECIFICALLY, THE SERVICENOW PRODUCT.. This position will function as a skilled ServiceNow Developer within the...
-
Business Process Consultant
5 days ago
Columbus, United States Sigital Full timeSigital is seeking an experienced, ServiceNow Business Process Consultant to become a part of our fast-growing professional services business. We are an Elite ServiceNow partner who's mission is to help organizations align their IT Services, Operations Management strategy, and Business Workflows with their organizational and service delivery needs. Primary...
-
ServiceNow Developer
2 weeks ago
Columbus, United States Synapse Tech Services Inc Full timeJob Title: ServiceNow DeveloperExperience: 6 to 12+ YearsLocation: Wilmington DE, Columbus OH, Plano TXMust Have:Certifications verified Minimum two (Certification Verification email require from suppliers)Role verified Should be part of core development and Implementation team.Done scripting and Rest API based integrations.Understand converting a Business...
-
ServiceNow Developer
2 weeks ago
Columbus, United States Diverse Lynx Full timeJob Title: ServiceNow Developer Location: Wilmington DE, Columbus OH, Plano TX Type: FTE/FTC Both are open. Experience : 6 to 12+ Years Must Have: Certifications verified - Minimum two (Certification Verification email require from suppliers) Role verified - Should be part of core development and Implementation team. Done scripting and Rest API...
-
ServiceNow Developer
4 weeks ago
Columbus, United States Donato Technologies Inc Full timeJob DescriptionJob DescriptionGreetings from Donato Technologies Inc.We have an immediate opening with my client. If you are looking for a new project, please send me a copy of your updated resumeJob Title: ServiceNow DeveloperExperience: 6 to 12+ YearsLocation: Wilmington DE, Columbus OH, Plano TX (Onsite interview and onsite job )Must-Have:Certifications...
-
ServiceNow Test Lead
2 weeks ago
Columbus, United States Comtech Global Full timeRole: Quality Assurance and Testing LeadLocation: Columbus, OH (Hybrid role)Please share resumes topgo AT THE RATE OF Comtechglobal DOT COMComplete Description:Years of Relevant Experience: 5 years of experience in Service Now testing5 years of experience working in an Agile software development environmentPreferred Education: bachelor’s degree or higher...
-
ServiceNow Developer
2 weeks ago
Columbus, United States Swanktek Full timeJob responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces...