Helpdesk Engineer
3 weeks ago
JOB DESCRIPTION Provide tier 1 support to Imperva's worldwide employees on all IT matters (system, network, accounts, etc.). Develop business flows and automate case handling and assignment. Manage employee on and off boarding including account administration, desktop/laptop automation and installation, network access and other IT tasks. Host Imperva's all hands, Happy Hours and other events in terms of audio, video and broadcast. Perform evaluations in the realms of modern technologies, hardware, and software. Write knowledge base articles both for employee and IT (e.g., how to install, how to use system x). Manage hardware and software purchasing for all IT-Helpdesk related items including purchasing hardware and software of all Impervas worldwide locations. REQUIREMENTS: Experience in a technical role providing remote support in a technical service desk environment, with a track record of achieving productivity goals. Experience as a Service Desk Lead or Managerial role leading a successful, customer-oriented service desk for a small to mid-size growing company. Management and Leadership skills with the ability to train others, teamwork, troubleshooting/problem-solving, and multi-tasking skills. Good verbal and written communications skills to be able to communicate effectively technical concepts and materials to students, faculty, and staff. Knowledge of networks and extensive knowledge of PC computer hardware, software, peripherals, and operating systems. Experience in 24x7 production operations, preferably supporting a highly available environment. OUR COMPANY Imperva is a leading cybersecurity company that delivers best-in-class solutions to protect data and applications wherever they reside on-premises, in the cloud, and across hybrid environments. The companys Incapsula, SecureSphere, and CounterBreach product lines help organizations protect websites, applications, APIs, and databases from cyberattacks while ensuring compliance. Imperva innovates using data, analytics, and insights from our experts and our community to deliver simple, effective, and enduring solutions that protect our customers from cybercriminals. Learn more at www.imperva.com, our blog, or Twitter. LEGAL NOTICE Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. #J-18808-Ljbffr
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