IT Specialist

Overview:

IT Specialist

Illinois Cancer Specialists provides cancer treatment and support for patients in the Chicago area communities.

Scope: Under general direction, provides service and support to ensure efficient, appropriate maintenance and administration of ICS client server system within an assigned practice areas. Provides technical assistance and training to system users. Participates in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting and training. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Benefits include medical, dental, vision, life insurance matching 401k, PTO and much more.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains all on site computer equipment including computers, peripherals, servers, wireless equipment, and printers.
• Provides support for a medium sized population of users across several practice sites in northwest suburbs of Chicago.
• Performs installation and upgrades on peripherals such as printers, scanners, laptops, and dictation equipment.
• Conducts training of various office applications which may include Microsoft Office, Acrobat Adobe, and others.
• Works closely with US Oncology corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment.
• Loads specified software packages such as operating systems, Microsoft Office, and corporate Electronic Medical Record programs into computer.
• Provides technical advice for purchasing new computer equipment.
• Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions.
• Performs local help desk functions including answering general questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
• maintain documentation on warranty, configuration, inventory and other records for local computer equipment.
• Coordinates with telephone equipment providers and/or carriers, expediting phone system repairs and/or updates in coordination with corporate telecommunication teams.
• Keeps management informed of status of projects and issues through routine written reports.
• Respect for work areas at site locations, make sure that area is clean, and all debris is removed when work is complete.
• Completion of task, up to and including testing of workstations to assure process is functioning properly and to the satisfaction of the customer.
• Performs other duties as requested or assigned.

COMPETENCIES:

Ability to work independently and prioritize multiple tasks effectively.
Sensitivity to communications, accuracy, timeliness, and professionalism.
Demonstrates patience, tolerance and adaptability in all areas of support responsibilities.
Exceptional interpersonal skills, including strong oral and written communication skills.
Excellent problem-solving skills and strong attention to detail.

MINIMUM QUALIFICATIONS:
Minimum three (3) years experience in support of Windows based systems and other business applications, preferably in a healthcare environment. Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting and mobile computing, and troubleshooting network connectivity. Any combination of education and experience that meets the minimum qualifications and suitability to perform the job functions.