Guest Service Agent
4 weeks ago
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. POSITION OBJECTIVE We are seeking a Guest Service Agent to attend to guest needs, including but not limited to, guest arrivals and departures and cashiering. Essential Job Functions Greet and warmly welcome guests upon arrival. Register guests into the system, verifying reservation, address, email address, phone number and method of payment information. Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members. Apply payment to guests’ accounts both at the time of registration and at checkout. Post miscellaneous charges as requested. Handling Cash Transaction including foreign currency exchange. Answer phone calls in a timely and professional manner. Respond and process guest requests (including by email) in a timely and efficient manner. Handling guest’s complaint up to the guest’s complete satisfaction. Log and update the opportunity into the HOTSOS to communicate with the team. Record guests preference, update into guest profile and act upon. Assist guests in business needs such as printing out the document. Provide guests with information regarding hotel facilities and local attractions. Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge. Reserve a room or modify a room reservation in absence of Reservations Agent. Provide an appreciative fond farewell and encouragement to return to the departing guests. Education/Experience High school or equivalent education required. Must be 18 years of age or older. Requirements Must be able to speak, read, write and understand English used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. PHYSICAL DEMANDS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed. Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Benefits Paid Time off / Vacation Holiday Pay Sick Pay Health Insurance Dental Insurance Vision Insurance Health Savings Account Life Insurance Flexible Spending Account 401(k) Savings Plan Paid Maternity, Paternity and Adoptive Parent Leave Short Term Disability Insurance Long Term Disability Insurance Supplemental Insurance (Accident, Cancer, Life, AD&D) Direct Deposit Company Paid Uniforms Recognition Programs & Rewards Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more Discounted Parking Tuition Reimbursement Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr
-
Guest Service Agent
2 months ago
Washington, United States Waterford Group Full timeABOUT US At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work...
-
Guest Service Agent
3 weeks ago
Washington, United States The Kimpton Hotel & Restaurant Group, LLC Full timeThe hourly pay rate for this role is $19.25-26.00. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or Guest Service, Agent, Guest, Service, Operations, Hotel, Retail
-
Guest Service Agent
1 month ago
Washington, United States Hiltondcnationalmall Full timeA Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL SKILLS Ability to follow all...
-
Guest Service Agent
4 weeks ago
Washington, United States Plazahotelelpaso Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign...
-
Guest Service Agent
9 hours ago
Washington, United States Salamander DC, LLC Full timeWe look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with...
-
Guest Service Agent
2 months ago
Washington, United States Waldorf Astoria Washington DC Full timeDescriptionForge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent...
-
Guest Service Agent
2 months ago
Washington, United States AC Hotel Washington DC Convention Center Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
5 days ago
Washington, United States The Hay-Adams Full timeSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington,...
-
Overnight Guest Service Agent
4 weeks ago
Washington, United States The Kimpton Hotel & Restaurant Group, LLC Full timeThe hourly pay rate for this role is $23.00 This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less th Guest Service, Guest, Agent, Overnight, Service, Operations
-
Guest Service Agent
2 months ago
Washington, United States The Crescent Hotels Group Full timeDescription At Crescent Hotels and Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide our guests. At Crescent, our associates are the shining stars of what we do. What's In It For Me: Highly competitive wages Exceptional benefit plan for eligible associates and their...
-
Guest Service Agent
3 months ago
Washington, Washington, D.C., United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full timeOverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...
-
Guest Service Agent
2 months ago
Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
1 month ago
Washington, Washington, D.C., United States The St. Gregory Hotel Dupont Circle Georgetown Full timeOverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...
-
Guest Service Agent
2 weeks ago
Washington, United States Hotel Madera Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
2 months ago
Washington DC, United States Conrad Washington, DC Full timeDescriptionStay inspired by joining the stunning Conrad hotel located in the heart of urban DC as a Guest Service Agent!This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets. This includes a signature restaurant, rooftop bar, lobby...
-
Guest Service Agent
2 months ago
Washington, United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
2 months ago
Washington, United States Hilton Full timeHilton Hotels - JobID: HOT0AS64 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
8 hours ago
Washington, United States Hilton Full timeHilton Hotels - JobID: HOT0AXMP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
2 weeks ago
Washington, United States The St. Gregory Hotel Dupont Circle Georgetown Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign...
-
Guest Service Agent
2 months ago
Washington, United States The St. Gregory Hotel Dupont Circle Georgetown Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
