Patient Services Representative
3 weeks ago
Department: Patient Resource Center SRC
Exempt: No
Schedule: VARIABLE
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage $20.37 to $29.55
Location: SRH Business Center
The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Other information:
Job Summary
MISSION: To improve the health of our community, serving with compassion and respect, one person at a time. VISION: Working together, Skagit Regional Health will transform healthcare by improving access, service, quality and efficiency in support of our goal of a healthier community. The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Provides customer service as the first point of contact for Skagit Regional Clinics. Responsible for answering telephone calls in a centralized call center environment, performing a variety of scheduling and clerical tasks. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.
Essential Functions
Answer incoming calls to schedule office appointments for Skagit Regional Clinics. Accurately schedule or reschedule appointments according to practice guidelines and established protocols. Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Assure the accurate new patient packet is mailed or emailed at time of scheduling. Utilize current EHR to accurately and efficiently document and task messages to the appropriate practice. Respond to patient portal requests in a timely manner, accurately and efficiently documenting and tasking messages. Assists callers requesting assistance with locating a primary care or specialty provider with appropriate referrals witht the Skagit Regional Health system. Maintain ability to effectively utilize Microsoft Office and department specific software applications. Communicate effectively and cooperatively in the workplace. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Maintain current licensure and/or certification as required. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Perform other duties as assigned by Supervisor or designee.
Education
High School diploma or GED required.
Experience/Training
Minimum one (1) years experience in a healthcare setting to include registration, scheduling and insurance verification preferred.
License/Certifications
None required.
Other Skills
Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Must be able to handle conflict in a professional manner, maintaining a professional demeanor at all times. Knowledge of patient registration, medical appointment scheduling, health insurance and training concepts required. Bilingual preferred. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work).
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus This position requires working in an indoor, environmentally controlled environment when in the office.
Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.
-
Patient Services Representative
1 week ago
Mt Vernon, United States Skagit Regional Health Full timeDepartment: Patient Resource Center SRC Exempt: No Schedule: VARIABLE Position Type: Full Time 0.6 FTE or More FTE: 1.000000 Base Wage $20.98 to $30.44 Location: SRH Business Center The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a...
-
Patient Services Representative
3 weeks ago
Mt Vernon, United States Family Care Network Full timeJob DetailsJob LocationUrgent Care Mount Vernon - Mount Vernon, WAPosition TypeFull TimeSalary Range$18.55 - $23.23 HourlyTravel PercentageMay need to travel to other UCC locationJob CategoryClinic Administrative SupportDescriptionEarn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative!Title: Patient Services...
-
Patient Services Representative
1 month ago
Mt Vernon, United States Knox Community Hospital Full timeJOB SUMMARY Responsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care. Must be an expert in processes and customer service areas associated with a Physician clinic. This position is responsible for providing their customers (patients, clinicians, peers) with the...
-
Patient Access Representative I>
3 weeks ago
Mt Vernon, United States SSM Health Full timeSSM Health - 4117 Veterans Memorial Drive [Medical Records Clerk] As a Patient Access Representative at SSM Health, you'll: Greet patients immediately, in a friendly, helpful and welcoming manner; Assist patients in scheduling an appointment that meets their needs; Register new patients, completely and accurately; Verify demographic and insurance information...
-
Patient Access Representative I>
2 weeks ago
Mt Vernon, United States SSM Health Full timeSSM Health - 4117 Veterans Memorial Drive [Medical Records Clerk] As a Patient Access Representative at SSM Health, you'll: Greet patients immediately, in a friendly, helpful and welcoming manner; Assist patients in scheduling an appointment that meets their needs; Register new patients, completely and accurately; Verify demographic and insurance information...
-
Customer Service Representative
10 hours ago
Mt Vernon, United States The Staffing Resource Group Inc Full timeCustomer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and...
-
Phlebotomist Patient Services Representative
5 days ago
Vernon, United States Global Technical Talent Full timePhlebotomist Patient Services Representative - Float (Onsite) Contract Duration 6 Months Pay rate up to $21.79/hr Description: The Phlebotomist Patient Services Representative - Float (PSR - Float) represents the face of our company to patients, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist...
-
Patient Service Representative
3 weeks ago
Vernon Hills, United States RL Center for Cosmetic Surgery & Medspa Full timeJob DescriptionJob DescriptionSeeking a Patient Service Representative (Front Desk/Phones/Patient Concierge)Seeking an established full-time patient service representative to join our team who is passionate about the aesthetic industry, strives to be on the forefront of the industry, loves working with all staff to support patient visits, educate patients,...
-
Patient Service Representative
2 weeks ago
Vernon Hills, United States RL Center for Cosmetic Surgery & Medspa Full timeJob DescriptionJob DescriptionSeeking a Patient Service Representative (Front Desk/Phones/Patient Concierge)Seeking an established full-time patient service representative to join our team who is passionate about the aesthetic industry, strives to be on the forefront of the industry, loves working with all staff to support patient visits, educate patients,...
-
Patient Services Representative
3 weeks ago
Mt Pleasant, United States Coastal Pediatric Associates Full timeApply Job Type Full-time Description Spring into your new career! Coastal Pediatric Associates is currently hiring for a Patient Services Representative in their Mount Pleasant office. If you enjoy and respect children from newborns to teens and the in-betweens, you'll love being a part of the CPA team. We are the largest and fastest-growing pediatric...
-
Patient Services Representative
2 weeks ago
Vernon Rockville, United States ICONMA Full timePatient Services Representative - Float Location: Vernon Rockville, CTDuration: 6 monthsDescription: The Patient Services Representative - Float (PSR - Float) represents the face of our company to patients, both as part of their health routine or for insights into life-defining health decisions. The PSR Float draws quality blood samples from patients and...
-
Patient Service Representative
3 weeks ago
Mt Airy, United States RadNet Full timeResponsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...
-
Patient Service Representative
2 weeks ago
Mt Airy, United States RadNet Full timeResponsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...
-
Patient Services Representative Float
5 days ago
Vernon Hills, United States Advent Full timeJob Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge,...
-
Patient Services Representative Float
6 days ago
Vernon Hills, United States ADVENT Full timeJob DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...
-
Patient Service Representative
2 days ago
Mt Pleasant, United States Intermountain Healthcare Full timeJob Description:This position will work Monday 8-5, Tuesday 8-5 Wednesday 12-5 and an occasional night from 4:30 to 7:30You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients...
-
Patient Service Representative
23 hours ago
Mt Pleasant, United States Intermountain Healthcare Full timeJob Description: This position will work Monday 8-5, Tuesday 8-5 Wednesday 12-5 and an occasional night from 4:30 to 7:30 You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with...
-
Customer Service Representative
1 week ago
Mt Vernon, United States Full Speed Plumbing Full timeFull Speed Plumbing of Mount Vernon, WA is looking to hire a part-time Customer Service Representative with a can-do attitude. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established but growing local company in the home...
-
Patient Service Representative
1 month ago
Vernon, United States Hartford Healthcare Full timeWork where every moment matters. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in...
-
Patient Service Representative
2 weeks ago
Vernon, United States Hartford Healthcare Full timeWork where every moment matters. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in...
