Winter 24/25: Guest Services Admiinistrator

2 weeks ago


Killington, United States POWDR Full time
Location: Killington, Vermont

Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you'll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont's highest lift-serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground.

Compensation and Benefits:
  • Compensation: Starting pay rate of $20.00, actual wage will be adjusted based on experience plus tips
  • Benefits: Part-time seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary

The Guest Services Administrator will manage guest resolution for issues raised via post departure guest surveys and via email and/or other digital communication channels in addition to supporting efforts to resolve RFID cards not scanning valid at the lifts.

Key Responsibilities
  • Manage responses to emails received by the resort from guests seeking information or resolution to a guest service issue.
  • Manage responses to guests who have completed the post departure guest survey and identified areas of concern and/or opportunity for service enhancement.
  • Identify trends and reoccurring guest service issues and report finding to management.
  • Assist with fixing guest RFID cards who have made it to a lift access gate but have a card not scanning valid.
  • Assist with training and supporting the guest services supervisor.
Basic Qualifications
  • Strong written and verbal communication skills.
  • Expert knowledge of Microsoft Office programs.
  • High School Diploma or GED Equivalent (college degree preferred)
Required Knowledge, Skills and Abilities
  • 3+ years of experience in a customer/guest service role.
  • Ability to quickly learn new computer-based systems and software.
  • Strong administrative and organizational skills
  • Demonstrated conflict resolution skills
  • Ability to collaborate and work cross-departmentally


It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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