Supervisor, Resident Payment Applications

4 weeks ago

Pompano Beach, United States FirstService Full time

Job Overview:

Perform functions to lead a team within the Resident Payment Application department and oversee its daily functions relating to posting of homeowner and miscellaneous payments and reconciliations of our online and lockbox payments.

Supervise the daily functions of the assigned team while maintaining standards of excellence for processes, methods and personnel. Ensure the goals and needs of the department, company and its customers are consistently met. Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team is processed into the system in an accurate and timely manner.

Your Responsibilities:

* Supervise the daily functions of the assigned team within the Resident Payment Application department, while ensuring that tasks are completed within our SLAs and without any errors.* Completion of lockbox errors, suspended items and online bill pay exceptions.* Daily reconciliation of deposits vs postings of online and lockbox payments* Posting of homeowner and miscellaneous payments* Scanning of posted checks to the bank or mailing of deposits to the banks.* Posting of NSF charges and generation of resident notifications* Creation of check requests for payments that are split between multiple bank accounts.

* Prioritize, assign, track and check work and monitor quality control of all transactions.* Ensure deadlines are met in a timely manner.* Provide direction and assist in the investigation and resolution of internal and external problems and concerns.* Track and communicate goals for individual and department performance* Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team is processed into the system in an accurate and timely manner.* Manage inquiries and escalations from property teams and other departments.

* Assist/create and maintain metrics of the number of transactions processed and pending by the team to provide to Leadership Team.* Identify opportunities to streamline processes to ensure accuracy and timelines and make recommendations to AR Manager.* Identify possible issues, inconsistencies, and suggest appropriate corrective procedures.

* In conjunction with Manager, responsible for hiring, promotions, transfers, terminations, or disciplinary measures.* Manage personnel actions, such as scheduling of time off, tracking absences, and the Performance Evaluation process of assigned department.* Provide leadership, counseling, and coaching to employees.

* Coordinate, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines.* Document Standard Operating Procedures and maintain existing procedures.* Review processes and ensure they are in compliance with current processes or statutes.* Manage the communication and compliance of SOP's within teams.

Skills & Qualifications:

* Associate degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Bachelor's Degree in Accounting/Business and prior Supervisory experience preferred* Strong organization, motivation, leadership, supervisory and interpersonal skills.* Critical thinking, complex problem solving, judgment and decision-making abilities.* Strong verbal and written communication skills.* Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.* Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet design and maintenance, navigating in databases, creating presentations, record keeping and researching the Internet.* Strong presentation skills.* Ability to work with sensitive or confidential information.* Ability to meet deadlines and work well under pressure.* Ability to work well in a team environment as well as independently and be self-driven.

What We Offer:

As an exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #J-18808-Ljbffr

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