Senior Business Analyst
3 weeks ago
As our nationwide growth accelerates, our Project Management Office (PMO) at our Corporate HQ in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home by critically analyzing business situations, developing solutions, and driving forward projects and programs.
As a Senior Business Analyst at West Shore Home
, you will contribute to this mission by strategically supporting requirements collection, process mapping, and some project management for successful on-time delivery across multiple projects. You will report directly to the Manager, Enterprise PMO and work closely with department heads across the company.
What You’ll Contribute
Create business/functional requirement documents and process maps with as-is and to-be states with a focus on enterprise scalability while leveraging automation
Build forecast models / ad-hoc analyses to support capital allocation decisions
Conduct interviews, focus groups and issue surveys in support of business process analysis
Assess business performance across multiple attributes, such as cost, quality, service, and compliance
Critically analyze business situations and partner with process owners to develop solutions, re-engineer existing business processes, and support the automation of multiple manual business processes
Identify, support resolution of, escalate and report problems and issues, and work closely with department leaders, teams, and internal customers to highlight factors that affect the work plans / processes of the selected projects
What It Takes To Succeed
Extensive knowledge and expertise in business process documentation, analysis and/or re-engineering experience, creating process and system maps, requirements documentation, and other project artifacts
Proven track record of working with executive leadership (managing project risks, tracking KPIs, providing updates and reports, etc.)
Experience implementing a wide range of change management and process improvement activities, based on broader organizational goals
Ability to build and manage under short timelines and sometimes ambiguous circumstances in a complex, fast-growing work environment
Relevant Business Analysis certifications (IIBA CBAP, PMI PBA) or Lean Six Sigma belts (preferred)
We’ve Got You Covered With
Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
401K retirement plan with company match
Paid holidays and paid time off (PTO)
Continued training & leadership development opportunities
Unlimited professional and personal growth potential
More to Know
Schedule: Exempt role with standard hours 8:00AM to 5:00PM
Location: Mechanicsburg, PA
Seniority Level: Mid-Senior Level
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