Deskside Technician

Technical/Functional Skills
•Knowledge of computer hardware
•Knowledge of SCCM/Intune
•Working technical knowledge of current protocols, operating systems, and standards.
•Ability to operate tools, components, and peripheral accessories.
•Able to read and understand technical manuals, procedural documentation and OEM guides.
•PC Imaging

Experience Required
•2+ years of providing deskside support
•Hands-on hardware troubleshooting experience.
•PC Data backup and restoration
•Worked as PC configuration technician
•Vulnerability remediation and patch management
•Infrastructure hands and feet support

Roles & Responsibilities
•End to End management of PC lease schedules.
•Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer.
•Operating System maintenance, patching, upgrades.
•Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
•End User Ticket triage and resolution.
•Hands and Feet Telepresence Support.
•PC config support

o Assists with configuration and testing of new hardware and software implementations.

o Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs.

o Track computer equipment (by asset tag and serial number) by location.

o Responsible for the shipping / receiving of materials and equipment.
•Support for all executives
•Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades.
•Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.
•Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses.Or allow remote control.
•Willingness to provide support during off-hours or weekends for critical incidents
•Willi ngness to travel to another site located ~50 miles away for any critical issue resolution.
•Willingness to climb up to 6 feet ladders
•Willingness to drive to another customer location (~45 miles) to provide support if required.

Generic Managerial Skills
•Demonstrated experience in working with multiple vendors.
•Proven communication skills when working with other technical towers to work out issues.
•Strong leadership skills when troubleshooting across multiple platforms and working out technical issues
•Strong cultural awareness