Customer Care Representative Seasonal Full Time

6 days ago

Lynnwood, United States Zumiez Full time

THIS POSITION IS IN-OFFICE ONLY. THIS POSITION IS SEASONAL. THIS APPLICATION IS FOR A FULL-TIME POSITION.

Position Title: Customer Care Representative Seasonal (Full Time)
Status: Full Time hourly
Location: Lynnwood, WA
Dept Number: 603
Dept Name: Customer Care
Wage Range: $17.25-$18 per hour

The seasonal Customer Care Representative position will be employed from late October/early November until January 15th, 2025. Opportunities for permanent employment after the peak season may be available, based on current positions open, and the applicant's personal performance during the peak season.

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

  • Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT
  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate
BENEFITS (Must hit 90 day wait period to be eligible)
  • Medical, Dental, Vision enrollment
  • Paid Time Off
  • Paid Parental Leave
  • Life Insurance
  • Stock Purchase Program
  • 401k Enrollment
  • Competitive wages. Pay will vary based on variables such as experience and skills.
Product Discount (available upon hire)

THIS POSITION IS IN-OFFICE ONLY. THIS POSITION IS SEASONAL. THIS APPLICATION IS FOR A FULL-TIME POSITION.

Position Title: Customer Care Representative Seasonal (Full Time)
Status: Full Time hourly
Location: Lynnwood, WA
Dept Number: 603
Dept Name: Customer Care
Wage Range: $17.25-$18 per hour

The seasonal Customer Care Representative position will be employed from late October/early November until January 15th, 2025. Opportunities for permanent employment after the peak season may be available, based on current positions open, and the applicant's personal performance during the peak season.

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES
  • Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT
  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate
BENEFITS (Must hit 90 day wait period to be eligible)
  • Medical, Dental, Vision enrollment
  • Paid Time Off
  • Paid Parental Leave
  • Life Insurance
  • Stock Purchase Program
  • 401k Enrollment
  • Competitive wages. Pay will vary based on variables such as experience and skills.

Product Discount (available upon hire)

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