Room Attendant

2 weeks ago

Franklin, United States Southall Full time

The inn's 62 inviting guestrooms and suites, along with 16 separate cottages, are inspired by the picturesque landscape that surrounds them. Each offers the pleasure of time, the space to enjoy it and the opportunity to stay connected to nature. Extravagant yet refined and welcoming, they are infused with a sense of effortless luxury.

The Room Attendant will maintain standards of unspoiled natural beauty of Tennessee that isn't merely outdoors at Southall; it's reflected inside as well ensuring the hotel's high standard of cleanliness. Our spacious guestrooms and suites feature views of the countryside, plenty of natural light modern furnishing, and much more - you won't be tending to any ordinary inn room. All rooms and suites include oversized soaking tub and separate rainfall shower, double vanities, smart controls and more.

Responsibilities:

  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean assigned guest rooms by priority.
  • Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely. Including returning and restocking cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
  • Empty trash containers and recycling bins. Remove all dirty terry and replace with clean par to designated layout.
  • Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace dirty bed linen and make up bed with clean linen & replace laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
  • Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
  • Realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
  • Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
  • Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
  • Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
  • Vacuum throughout entire room and spray room with deodorizer.
  • Update status of rooms cleaned on assignment sheet.
  • Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
  • Clean and replenish the coffee maker set.
  • Handle guest complaints, ensuring guest satisfaction.
  • Report any damages or maintenance problems to your supervisor.
Skills and Experience:
  • 1-2 year's prior experience in cleaning hotel guest rooms preferred.
  • Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding and sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision.
  • Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
  • Punctuality and regular/reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public
  • Knowledge of proper chemical handling.
  • Ability to deal with guest and team member concerns in a friendly and positive manner
  • Considerable knowledge of computer systems for registration, reservations, financial and back-up systems
  • Available to work weekends, evenings and/or holidays
  • Must be able to walk, stand for prolonged periods as needed

Education: High School graduate or equivalent vocational training

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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