Volunteer Coordinator

DescriptionAre you a compassionate caregiver looking to serve your local community? Are you ready to experience your transformation? Are you ready to feel heard, supported, and valued by your colleagues?Too often we underestimate the power that compassion can have in a person's life. Imagine coming to work every day knowing that the role you have will tremendously impact the life of every patient and family you serve. At Hospice of Orange & Sullivan Counties Inc, our clinical team serves the community we live in, our neighbors. At Hospice of Orange & Sullivan Counties Inc. our dynamic team of employees is what makes us highly rated for quality of care. Whether you provide care on the frontlines or support our robust clinical team, the rewards are endless. One employee stated:"I've been able to witness the power that hospice care has on our patients. However, being an employee of Hospice of Orange & Sullivan Counties Inc. has provided me with a personal and professional transformation that I never expected. My work is meaningful, I found purpose, I wake up every day knowing I am making a difference."What's different about this opportunity?The Volunteer Coordinator reports to the Chief Advancement Officer and works with colleagues, volunteers, and vendors to plan, manage, and execute the organization's volunteer efforts. The Volunteer Coordinator oversees/ coordinates/ represents the interests of the Volunteer Services department, including recruitment and onboarding; training; creating and managing procedures; engaging and cultivating volunteers; and ensuring Volunteer Services efforts align with Medicare Conditions of Participation and the organization's overall goals.Supervisory Responsibilities: This position will supervise volunteers, third-party vendor relationships, and potentially full- or part-time employees or interns in the future.Schedule: 30 hours weeklyDuties and Responsibilities1. Compliancea. Responsible for maintaining complete and accurate volunteer personnel files, competency requirements, and credentials.b. Understand and maintain department goals and objectives, e.g., assignment fulfillment metrics; maintain the requirement that volunteers perform 5% of direct patient care hours.c. Provide weekly, monthly, and annual reports.2. Volunteer Management and Developmenta. Lead creation and review of Hospice volunteer policies & procedures.b. Supervise volunteers to ensure that all policies & procedures are followed.c. Develop job descriptions for all volunteer positions: Administrative, Bereavement, Community Care, Community Events, Residence, and Veteran Volunteers.d. Expand volunteer population, training, and engagement. Solicit new volunteers. Provide skills training for current volunteers ranging from direct patient care to navigating technology. Create opportunities for current volunteers to engage with each other, creating camaraderie amongst volunteers and by positions.e. Build relationships with external volunteer agencies and opportunities, e.g., Orange County and Sullivan County Offices of the Aging.f. Build relationships between the Volunteer Services department and other departments to enhance understanding of volunteer services and maximize utilization of volunteers.g. Database management. Proficient use of applicable databases to maintain tracking of volunteers, volunteers' availability, volunteer hours worked, hours worked towards assignments, and assignment records. Inclusive or hourly rates for volunteer duties.h. Support volunteers with administrative needs.3. Volunteer Assignmentsa. Work to increase volunteer assignment fulfillment rates.b. Provide volunteers with the necessary information to perform tasks (HIPAA compliance).c. Responsible for ensuring that volunteers are submitting appropriate documentation.d. Follow up and support assignment requestors and volunteers to ensure success.e. Notify volunteers of assignment status changes.f. Attend interdisciplinary team meetings as requested.The above statements summarize this position's significant duties and responsibilities. The individual in this position may be requested to perform additional job-related tasks beyond those stated above.RequirementsRequired Skills/ Abilities:1. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.2. Outstanding written and oral communication skills, including the ability to speak publicly.3. Excellent interpersonal skills.4. Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.5. Ability to travel throughout the Orange and Sullivan Counties service area.6. Well organized, with excellent attention to detail.7. Proficient in Microsoft Office, Outlook, and ability to learn other software.8. Time management skills with the ability to meet deadlines.9. Strong problem-solving skillsRequired Physical/Emotional Skills/ Abilities:1. Must be able to stand for long periods.2. Must be able to lift 25 lbs.3. Must be able to handle high-stress, high-pressure environments.4. Must be able to exercise independent judgment and make decisions independently.5. Ability to work well independently and as part of a team.Education and Experience:1. High School diploma or equivalency required. Bachelor's degree preferred.2. Minimum 5 years office experience with 2-3 years direct volunteer coordination experience.3. Supervisory experience required.