Business Analyst, Senior Analyst, Collections

With us, youll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Business Analyst, Senior Analyst, Collections (MAN023457) Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Business Analyst, Senior Analyst, Collections In this role, support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the companys commitment to operational excellence. Responsibilities Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments. Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records. Communicate proactively with customers to address billing questions, payment schedules, and account status. Build strong working relationships that promote prompt resolution and positive business interactions. Maintain thorough, accurate account histories within company systems. Review supporting documentationsuch as contracts and service recordsto confirm adherence to payment terms and company policies. Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals. Participate in regular meetings to review account status and next steps. Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits. Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies. Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency. Qualifications Bachelors degree in finance, Accounting, Business Administration or related field required; HS Diploma required Experience within a Shared Service environment. Experience using MS Office Suite, especially Outlook, Word, and Excel. Prioritizing and multi-tasking, working well under pressure while maintaining attention to detail. Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential. Able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate positively and effectively, verbally and in writing. Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Advance English level. Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation. Make an impact Drive change for global enterprises and solve business challenges that matter. Accelerate your career Get hands?on experience, mentorship, and continuous learning opportunities. Work with the best Join 140,000+ bold thinkers and problem?solvers who push boundaries every day. Thrive in a values?driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. The approximate hourly base compensation range for this position is $24/hr. to $27.50/hr. (non-exempt). The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicants experience, knowledge, skills, and abilities; geographic location; and internal equity. Los Angeles California-based candidates are not eligible for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. #J-18808-Ljbffr