Enterprise Customer Success Manager Tricentis Hybrid-remote Atlanta
4 weeks ago
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About the role
Tricentis
Customer Success Managers
are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
Establish yourself as a trusted advisor with your customer baseDevelop customer relationships that promote retention and loyaltyGain deep knowledge about your assigned customers business needs, goals, and challengesCollaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challengesCoach customers on the best way to use Tricentis testing tools to obtain business value.Work closely with other Tricentis team members to develop strategic account and success plans.Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.Strive to become a subject matter expert on Tricentis products. Qualifications: 5 years of progressive Customer Success or Account Management experience with complex accountsStrong sense of personal accountability and ownership for your assigned account basePassion for helping others and seeing your customers succeedSelf-motivated and proactive team playerExceptional communication and organizational skillsProject Management, Training or CoachingAbility to travel to customer and Tricentis office location. Additional skills that make and exceptional candidate: Demonstrate strong knowledge and expertise of testing activities
About the role
Tricentis
Customer Success Managers
are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
Establish yourself as a trusted advisor with your customer baseDevelop customer relationships that promote retention and loyaltyGain deep knowledge about your assigned customers business needs, goals, and challengesCollaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challengesCoach customers on the best way to use Tricentis testing tools to obtain business value.Work closely with other Tricentis team members to develop strategic account and success plans.Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.Strive to become a subject matter expert on Tricentis products. Qualifications: 5 years of progressive Customer Success or Account Management experience with complex accountsStrong sense of personal accountability and ownership for your assigned account basePassion for helping others and seeing your customers succeedSelf-motivated and proactive team playerExceptional communication and organizational skillsProject Management, Training or CoachingAbility to travel to customer and Tricentis office location. Additional skills that make and exceptional candidate: Demonstrate strong knowledge and expertise of testing activities
Read more
Tricentis is open for
The story
he company of Tricentis was officially founded in 2007, but the Tricentis story really began in 1997. Thats when four collegaues joined forces to provide IT-related services for insurance companies. We performed a small amount of software development, but our primary focus was software quality assurance.
There are
1001+
employees in the company
10M to 50M
10M to 50M
Company annual revenue
Product
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach thats totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartners Magic Quadrant.
Offices
Tricentis has 1058 employees across 20 locations.
Tricentis serves clients from Australia, Singapore, India, United Kingdom.
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