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Customer Service Representative

1 month ago

Tampa, United States Strykermeded Full time

**Customer Service Representative**

**Tampa, FL, US**

**COVID-19 vaccination requirements**

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our page for current vaccination and/or reasonable accommodation requirements and timelines.

We are proud to be named one the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards not to mention various social and recreational activities.

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Customer Service Professionals- Stryker is looking for you We focus on a greater mission and doing whats right for our customers and our communities. We are driven to make healthcare better. We are looking for a career focused Customer Service Representative, with strong interpersonal skills and willingness to go above and beyond

**Who we want**

**Charismatic networkers.** Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker

**Customer-oriented achievers.** Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

**Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

**Goal-oriented developers**. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

**Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

The Customer Service Representative will provide all aspects of account management by reconciling invoices and applying items to accounts receivable, processing transactions in order entry, resolving issues, and developing ad hoc reports. This person will communicate directly with sales force, internal departments, and clients to pursue and resolve issues related to orders, accounts receivable and returns.

**What you will do**

* Process complex orders for surgical implants ensuring all daily deadlines are met.

* Provide phone support for inquiries from sales and healthcare professionals

* Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.

* Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

* Provide support beyond standard hours as needed if call volume and/or workload require additional time.

* Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

* Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.

* Prepare product or service reports by collecting and analyzing customer information.

* Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

**What you need**

* High School diploma or equivalent required; prefer Associates Degree or equivalent work experience

* Valid drivers license and good driving record

* 2+ years of order processing, data entry, account management, or relevant experience required

* Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)

* Demonstrated knowledge of the medical implant industry and hospital customer base preferred

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

**About Stryker**

Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting

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**Date posted:** February 1, 2022

**Job ID:** R468008

**Job category:**

**Primary location:** Tampa, FL, US

**Employee type:** Full time

**Relocation:** No

**Work Flexibility:**

**Travel:** 0%

Tampa

FL

US

Job Posting Location

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