Customer Service Representative

4 weeks ago

Knoxville, United States SmartBank Full time

** Customer Service Representative - Banking Call Center**

**Job Category****:** Client Services **Requisition Number****:** CUSTO001622 Showing 1 location **Job Details**

**Description**

A career at SmartBank is more than just a job, it is a family where values are upheld and hard work is recognized. Our SmartBank team of associates are trustworthy, loyal and innovative. We have been supporting our customers for over 10 years in Tennessee, Alabama, and Florida and are continuing to grow. We empower our associates to treat our customers with care and to be involved in the communities we support. We build exceptional value by fostering a work environment that respects individual needs, establishes high expectations and recognizes achievement - It is the SmartBank way.

SmartBank Associates enjoy an AMAZING benefits package that includes - *company apparel, medical, dental, vision, long and short term disability, 401(k), EAP, life insurance and paid time off (PTO).*

**Our Client Services Representative will be held accountable for:**

* Upholds SmartBank Core Values and Core Purpose.

* Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.

* Provides customer support by phone and serves as primary contact for inbound customer inquiries relating to their bank accounts, e-banking, debit cards, and general problem resolution.

* Completes dispute, stop payment, change of address, change of account type, and other maintenance forms as necessary.

* Responds to email inquiries received at the clientservices@smartbank.com email address

* Responds to inquiries via Live Chat.

* Assists with Mergers & Acquisitions as needed including working extended hours.

* Approves mobile deposits in the FIS Xpress Deposits (FXD) system.

* When unable to resolve a customer issue in a reasonable amount of time, will escalate to the appropriate resources.

* Deliver superior customer service by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.

* Communicates clearly and concisely with other associates to facilitate a streamlined work environment and client experience.

* Listens to and understands the clients needs and suggests products and services to strengthen the relationship.

* Maintain and manage well-developed professional knowledge of entire products and services.

* Processes returned mail.

**Ideal candidates for the role will include:**

* High School Diploma or equivalent required. Bachelor's preferred.

* Minimum 1 year of banking experience required.

* Excellent customer service skills.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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