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Patient Support Representative: Full-Time
2 months ago
PrimeCare Support Center Representative Job Description Job-specific Duties ? Sort and distribute incoming mail and faxes ? Answer phones in a friendly manner, forward calls or messages to the appropriate recipient ? Collect and record patient information, ensure patient data is correct ? Proficiently perform data entry into EMR ? Operate computer, telephone, scanner, printer/copy/fax machine, and other office machinery ? Assess patient health insurance benefits ? Schedule patient appointments Set Others up for Success ? Anticipate, listen and respond to customer needs in a courteous, tactful manner ? Follow up and provide feedback in a timely and respectful manner ? Demonstrate conservation and responsible use of resources; treat property with respect ? Maintain composure, great attitude, and moral integrity under pressure ? Communicate effectively and work cooperatively with team members, vendors, and patients ? Present a positive image of PCMC through professional appearance and behavior Inspire Others: Don’t just bring your best game, bring others’ best games ? Willingly serve others; try to make others’ jobs easier ? Recognize and support the skills and qualities of others ? Be “in the moment” and think critically during patient and co-worker interactions ? Address problems/offer correction in a constructive manner, receive correction well ? Be open to additional responsibility Take Initiative: Action is better than inaction; See a problem, do something about it—we trust you ? Perform all required opening/closing duties; ensure self and work station are ready when shift starts ? Consistently arrive on schedule and stay until responsibilities are completed ? Take ownership of responsibilities and actions; anticipate consequences of actions and learn from mistakes ? Display personal drive for high quality work; be industrious with work time ? Request assistance as needed, delegate tasks as appropriate ? Use professional judgment in providing information situationally while staying sensitive to individual and organizational concerns ? Know, understand, and abide by the policies and procedures of PCMC ? Ensure confidentiality of sensitive information, comply with HIPAA regulations ? Promote a healthy and safe workplace by following OSHA regulations Innovate: Bring ideas, embrace change ? Identify personal areas of development and seek opportunities for personal and professional growth ? Continually strive to suggest and implement ways to improve team, clinic, and PrimeCare’s performance ? Respond positively to and actively engage with new processes and procedures ? Stay current with changes in clinic protocols ? Provide quality patient care, monitor metrics and ask for training as needed Other duties as needed or required Requirements: High school diploma or equivalent Monday-Friday 11:30am-8:30pm and on occasion on weekends FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs Excellent customer service skills Outstanding communication skills Ability to read, write, and speak English according to proper grammar rules Patience, sound judgment, and discretion dealing with confidential information Organizational and multitasking skills Experience with computer data entry General knowledge of MS Office Preferred: Knowledge of EHR systems Experience as a medical receptionist or similar position Knowledge of medical terminology, regulations, and medical office procedures Working conditions & Physical Requirements While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter: High traffic work area, high level of patient and employee interaction Quiet to moderate noise level from electronic/machine, telephone, and vocal noise Limited to moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials Very occasional exposure to moving mechanical parts (i.e., fax machine toner cartridge replacement, etc.) Employee will be required to speak to and listen to others Employees will be required to process, remember, and comply with changes in processes and protocols with or without warning Majority of time may be spent sitting in front of a computer, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion Vision abilities required to perform this job include close vision and peripheral vision Employees will rarely be asked to lift anything above 25lbs Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning) Travel may occasionally be required to attend meetings or to cover for teammates at other locations (generally, at other PrimeCare clinic locations) Employees are strongly encouraged to attend non-mandatory company events for marketing and team-building Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job This job has no supervisory responsibilities. Employees in this position will report to the department Manager. Supervision is minimal to moderate and employees are expected to help each other comply with policies and procedures. #J-18808-Ljbffr
