Customer Service Representative

DescriptionAre you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task, prioritize assignments, and remain calm in a fast-paced environment? If so, we want to hear from YOUFor nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with usGeneral Purpose and Scope of Position:This position provides administrative clerical support in order processing, inventory management, safety training, and all other facility operations. As an integral member of the team, this person will provide the interface between suppliers, support staff, warehouse staff, and other Wilbur Ellis branch operations teams.Key Personal Attributes Include:Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with suppliers, drivers, and fellow employees from multiple locations, including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer serviceAbility to remain calm in a fast-paced environmentPractical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignmentsAbility to respond professionally to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.Problem-solving ability to attack problems with a positive attitudeReads, writes, and speaks the English language fluentlySpecific Responsibilities and Key Deliverables Include:Assists with order processing, utilizing JDEdwards Enterprise Resource Planning (ERP) softwareAnswers phones and responds to all email or phone inquiries in a timely, accurate, and professional mannerManage inventory, including performing inventory audits, receiving inventory, and ordering inventory when needed to meet forecast needsWork with the support team to ensure the accuracy of the forecastManage a detailed and organized office filing system in compliance with the company retention scheduleMaintain an organized office and manage adequate supply inventoryAssist with maintenance of plant safety programs, including taking minutes for monthly safety meetings and tracking safety training requirementsWorks with suppliers to manage supplier on-site inventory, including weekly reports, billing, and recordsUse truck scale and operate EAI automation system to load trucksSupports Manager with all other duties as assignedKey Skills and Abilities Include:High School Diploma or equivalentProficiency with computers, using Microsoft Windows, Microsoft Excel, and ERP order entry systemsJDEdwards experience is preferred.Knowledge of math and the ability to use it in practical application with accuracyAbility to sit at a desk and/or computer terminal to write or type for protracted periodsSkill is using a 10-key calculatorKnowledge of filing and basic organized office administrationMobility to move freely across uneven terrain and up multiple stairs or ladders both indoors and outdoors safelyCompensation and Benefits:In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $16.83 - $22.41 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.COMPANY CULTUREWilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.Wilbur-Ellis invests in the industry’s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. Job Code:CUSTO011448