Global Helpdesk Engineer

4 weeks ago


Newport News, United States Swisslog Holding AG Full time

Global Helpdesk Engineer A Global Helpdesk Engineer provides Telephone/ Internet/ Email support to clients of Swisslog to include application and technical troubleshooting assistance to users of the Swisslog Automation Manager and Warehouse Management applications. The primary function is to ensure a timely and complete resolution of incidents logged by the Global Help Desk Coordinators.

Participation required in a 24/7 schedule involving rotating shifts (which includes afternoon/ evenings and some weekends).

This role is a hybrid role based our of our office located in Newport News, Virginia. Responsibilities

Take ownership of complete incident resolution with a professional, customer-centric attitude. Manage escalated incidents and participate in bridge calls and engaging internal escalation resources. Close tickets in a timely manner following incident resolution. Maintain an accurate record of activities using office tools and Incident Management software. Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting. Occasional travel to customer site, and internal training. Assist the Global Help Desk Leads in answering and logging incidents on an as-needed basis.

Application Requirements

Associates in Computer Science, Software Engineering, or a related technical field; Bachelor's preferred. Analytical, problem-solving, and decision-making skills. Ability to multi-task and work independently as well as in a group setting. Experience in a Customer-Facing Service or Helpdesk role. Proven track record working on teams in a fast-paced, demanding environment. Excellent written and verbal English communication. Basic to intermediate knowledge of application, database, & operating systems. Excellent written and verbal English communication. Basic to intermediate knowledge of application, database, & operating systems. Willingness to travel, and standby for support service if needed. Able to work on time and as part of a customer-oriented team. Detail oriented with a responsible work ethic

#J-18808-Ljbffr


  • Civil Engineer

    1 week ago


    Newport News, United States Insight Global Full time

    Must Haves:Civil engineering degree from an ABET accredited institution.3-8 years experienceExperience coordinating repaving, ADA ramp and sidewalk repairs.Rudimentary knowledge of city regulations, codes, and roadway policies.Effective communication between consultants, peers, and leadership. Plusses: EIT or PE Day-to-day:Insight Global is seeking a...

  • Civil Engineer

    1 week ago


    Newport News, United States Insight Global Full time

    Must Haves:Civil engineering degree from an ABET accredited institution.3-8 years experienceExperience coordinating repaving, ADA ramp and sidewalk repairs.Rudimentary knowledge of city regulations, codes, and roadway policies.Effective communication between consultants, peers, and leadership. Plusses: EIT or PE Day-to-day:Insight Global is seeking a...

  • Civil Engineer

    4 weeks ago


    Newport News, United States Insight Global Full time

    Insight Global is seeking a civil engineer with a concentration in stormwater practices. As a key member of our team, you will play a crucial role in managing stormwater-related projects, ensuring compliance with city regulations, and coordinating with external consultants. This role provides the candidate project management opportunities. If you have a...

  • Civil Engineer

    1 week ago


    Newport News, United States Insight Global Full time

    Job DescriptionInsight Global is seeking a civil engineer with a concentration in stormwater practices. As a key member of our team, you will play a crucial role in managing stormwater-related projects, ensuring compliance with city regulations, and coordinating with external consultants. This role provides the candidate project management opportunities. If...

  • Civil Engineer

    7 days ago


    Newport News, United States Insight Global Full time

    Job DescriptionInsight Global is seeking a civil engineer with a concentration in stormwater practices. As a key member of our team, you will play a crucial role in managing stormwater-related projects, ensuring compliance with city regulations, and coordinating with external consultants. This role provides the candidate project management opportunities. If...

  • Civil Engineer

    1 week ago


    Newport News, United States Insight Global Full time

    Job DescriptionInsight Global is seeking a civil engineer with a concentration in stormwater practices. As a key member of our team, you will play a crucial role in managing stormwater-related projects, ensuring compliance with city regulations, and coordinating with external consultants. This role provides the candidate project management opportunities. If...

  • Civil Engineer

    4 weeks ago


    Newport News, United States Insight Global Full time

    Insight Global is seeking a skilled and motivated Roadway Engineer to join our team. As a Roadway Engineer, you will play a crucial role in the planning, design, and execution of transportation infrastructure projects. Your responsibilities will include coordinating with consultants, ensuring project timelines and budgets are met, and effectively...


  • Newport News, United States Insight Global Full time

    ***PLEASE NOTE, WE WILL TAKE CANDIDATES RIGHT OUT OF COLLEGE WITH A DEGREE***WILL PROCESS YOUR FOR A SECRET CLEARANCEJob Summary:Insight Global is seeking an Electrical Engineer to join more than 25,000 employees – including third-, fourth- and even fifth-generation shipbuilders – Our Federal client is the largest industrial employer in Virginia. They...


  • Newport News, United States Insight Global Full time

    ***PLEASE NOTE, WE WILL TAKE CANDIDATES RIGHT OUT OF COLLEGE WITH A DEGREE***WILL PROCESS YOUR FOR A SECRET CLEARANCEJob Summary:Insight Global is seeking an Electrical Engineer to join more than 25,000 employees – including third-, fourth- and even fifth-generation shipbuilders – Our Federal client is the largest industrial employer in Virginia. They...


  • Newport News, United States Insight Global Full time

    ***PLEASE NOTE, WE WILL TAKE CANDIDATES RIGHT OUT OF COLLEGE WITH A DEGREE***WILL PROCESS YOUR FOR A SECRET CLEARANCEJob Summary:Insight Global is seeking an Electrical Engineer to join more than 25,000 employees – including third-, fourth- and even fifth-generation shipbuilders – Our Federal client is the largest industrial employer in Virginia. They...


  • Newport News, United States Prolim Global Full time

    Job DescriptionJob DescriptionDescription/Comment:***ABET Engineering degree required***Plans, designs and oversees the construction of new or expanded facilities. Prepares architectural, engineering, and cost estimates, functional studies, construction plans, specifications, and schedules. Obtains and supervises outside contractors. Recommends architectural...

  • Nuclear Test Engineer

    2 weeks ago


    Newport News, United States Insight Global Full time

    Title: Nuclear Test EngineerSchedule: 1st Shift - 60 hour weeks (Overtime granted)The RoleResponsible for the operation of all nuclear power-generating equipment, including the nuclear reactor(s), refueling equipment, reactor plant support operations such as fuel handling, radioactive waste disposal, electrical breaker connections to the systems, main...

  • Nuclear Test Engineer

    2 weeks ago


    Newport News, United States Insight Global Full time

    Title: Nuclear Test EngineerSchedule: 1st Shift - 60 hour weeks (Overtime granted)The RoleResponsible for the operation of all nuclear power-generating equipment, including the nuclear reactor(s), refueling equipment, reactor plant support operations such as fuel handling, radioactive waste disposal, electrical breaker connections to the systems, main...

  • Nuclear Test Engineer

    2 weeks ago


    Newport News, United States Insight Global Full time

    Title: Nuclear Test EngineerSchedule: 1st Shift - 60 hour weeks (Overtime granted)The RoleResponsible for the operation of all nuclear power-generating equipment, including the nuclear reactor(s), refueling equipment, reactor plant support operations such as fuel handling, radioactive waste disposal, electrical breaker connections to the systems, main...


  • Newport News, United States Prolim Global Full time

    Job DescriptionJob DescriptionPROLIM (www.prolim.com) is currently seeking Help Desk Technical Support 1 - 1st, 2nd & 3rd Shift for one of our top Client for Location Newport News, VAQualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.comJob description:Description/Comment:Resolves technical...


  • Newport News, United States Insight Global, Inc. Full time

    JOB REQUIREMENTS:1. Bachelor's Degree (technical discipline preferred)2. Ability to work behind a computer full time analyzing large amounts of data 4. Proven experience reading and interpreting engineering documents and drawings 5. Strong understanding of mathematics (volume, density, moments, etc.)6. Proficiency with Microsoft Excel7. Familiarity with...


  • Newport News, United States Insight Global Full time

    Location: Newport News, VA Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Schedule: M-F, 7 AM-3:30 PM (40 hours/week) Duration: 12-month contract-to-hire (long-term) Pay Rate: Dependent on YOE - $60k-$75k Start Date: ASAP (fine with notice/relocation) Benefits: Health, Dental, Vision,...


  • Newport News, United States Insight Global Full time

    Please note: this position is located onsite in Newport News, VA. Candidates located outside of commuting distance may be considered if they are able to relocate within 3-4 weeks of a job offer.Targeted compensation for this position is $70,000 with the below Electrical Engineer I job category:Bachelor’s degree in EE and 0-2 years’ experienceTargeted...


  • Newport News, United States Insight Global Full time

    Please note: this position is located onsite in Newport News, VA. Candidates located outside of commuting distance may be considered if they are able to relocate within 3-4 weeks of a job offer.Targeted compensation for this position is $70,000 with the below Electrical Engineer I job category:Bachelor’s degree in EE and 0-2 years’ experienceTargeted...


  • Newport News, United States Insight Global Full time

    Please note: this position is located onsite in Newport News, VA. Candidates located outside of commuting distance may be considered if they are able to relocate within 3-4 weeks of a job offer.Targeted compensation for this position is $70,000 with the below Electrical Engineer I job category:Bachelor’s degree in EE and 0-2 years’ experienceTargeted...