Patient Services Representative
4 months ago
Job Type
Full-time
Description
The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.
Responsibilities:
- Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.
- Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed.
- Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
- Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed.
- Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers.
- High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
- Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
- Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
- Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Compassionate and empathetic attitude towards patients and their families.
-
Patient Services Representative
4 months ago
Phoenix, United States Dignity Health Full timeOverview Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73...
-
Patient Services Representative/ Admitting Clerk
2 weeks ago
Phoenix, United States Healthcare Outcomes Performance Company Full timeGreets patients and stays informed of appointment status. Establish and maintain demographics and verify proper insurance information utilizing the EMR system. Ensure efficient and professional telephone communications. Collects payments and co-payme Patient Services, Representative, Clerk, Patient, Office Manager, Insurance, Healthcare, Retail
-
Customer Service Representative
4 weeks ago
Phoenix, United States Kelly Services, Inc. Full timeL The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. l Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel Customer Service Representative, Producer, Customer Service, Customer Experience, Representative, Service,...
-
Patient Services Representative Medical Assistant
3 months ago
Phoenix, United States CommonSpirit Health Full timeOverview: Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73...
-
Patient Services Representative
3 months ago
Phoenix, United States OrthoArizona Full timeMedical Receptionist OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every touchpoint. What to...
-
Phoenix, United States Women's Health Arizona Full timeThe Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in...
-
Customer Service Representative
2 months ago
Phoenix, United States Kimco Staffing Services Full timeJob DescriptionJob DescriptionKimco Staffing is hiring for Customer Service Representative in Arizona!Title: Customer Service RepresentativeHours : 6 am – 2:30 pmMonday – Friday ( overtime as needed on Saturdays)Pay: $20-$23 DOEResponsibilities: Provide customers with pricing, delivery, and product information.Answer customer questions, resolve...
-
Phoenix, United States Women's Health Arizona Full timeThe Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in...
-
Patient Access Representative III
1 month ago
Phoenix, Arizona, United States Tenet Healthcare Full timeJob SummaryAs a Patient Access Representative III, you will play a critical role in supporting the departmental efficiencies of our healthcare organization. Your responsibilities will include performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through...
-
Customer Service Representative
4 weeks ago
Phoenix, United States Kelly Services, Inc. Full timeFinding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative -Producer Services to work at a premier client in Phoenix AZ 85027Pay rate and Shiftl Job Duration: 6+ Monthl Shift: 7:30am-8:00pmJob Summary:l The Producer Services Representat...
-
Bilingual Patient Advocate
3 weeks ago
Phoenix, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be a hybrid position for Phoenix Children's Hospital with an approximate allocation of 90% remote work VS 10% onsite/facility work. The Full Time schedule for this role will be Tuesday - Saturday, 11am - 7:30pm.Job Summary The...
-
Bilingual Patient Advocate
2 weeks ago
Phoenix, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be a hybrid position for Phoenix Children's Hospital with an approximate allocation of 90% remote work VS 10% onsite/facility work. The Full Time schedule for this role will be Tuesday - Saturday, 11am - 7:30pm.Job Summary The...
-
Patient Access Center Representative
1 month ago
Phoenix, United States Terros Full timeJob Details Job Location Central Avenue - Phoenix, AZ Position Type Full Time Education Level High School Diploma/GED Travel Percentage In-Office Job Shift Day Shift Job Category Customer Service Description Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representativeworking at our Central...
-
Customer Service Representative
1 month ago
Phoenix, United States Fresh Form Draft Full timeCustomer Service RepresentativeDepartment: Every Word Code Employment Type: Full Time Location: Phoenix, AZ Compensation: $17.50 - $24.00 / hour DescriptionJob Title: Customer Service Representative Location: Phoenix, AZ We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will be responsible for...
-
Bilingual Customer Service Representative
17 hours ago
Phoenix, United States TSR Consulting Services, Inc. Full time81059TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.Our client, a leading insurance company is hiring a Bilingual Customer Service Representative. Please ONLY local candidates to Phoenix AZ. MUST be FLUENT in Spanish. MUST have 3-5 years’ experience in Insurance.Job Hours: 7:30am-8:00pm central time, some Saturday...
-
Bilingual Customer Service Representative
24 hours ago
Phoenix, United States TSR Consulting Services, Inc. Full time81059TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.Our client, a leading insurance company is hiring a Bilingual Customer Service Representative. Please ONLY local candidates to Phoenix AZ. MUST be FLUENT in Spanish. MUST have 3-5 years’ experience in Insurance.Job Hours: 7:30am-8:00pm central time, some Saturday...
-
Customer Service Representative
2 months ago
Phoenix, United States Domino's Pizza LLC Full timeThe Customer Service Representative uses standard operating procedures (SOP) to processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Assists leader with other duties as assigned, i.e., routing, inven Customer Service Representative, Customer Service, Representative, Processing, Accounting, Retail, Restaurant
-
Customer Service Representative
2 weeks ago
Phoenix, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...
-
Client Services Representative
2 months ago
Phoenix, United States Cetera Financial Group Full timeJob DescriptionThis person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client...
-
Customer Service Representative
1 month ago
Phoenix, Arizona, United States Pls Financial Services, Inc. Full timeJob Summary:We are seeking a highly skilled and customer-focused Motor Vehicle Customer Service Representative to join our team at Pls Financial Services, Inc.Key Responsibilities:Provide exceptional customer service to ensure repeat business and drive sales growthPromote our products and services to current and potential customersEnsure all transactions are...