Customer Service Support

6 days ago

Union, United States Tekion Corp Full time
About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

*Role is on-site in West Chester, OH 5 days/week

Internal Name: Associate Customer Support Engineer

Job Description

We're looking for an enthusiastic individual with a passion for customer service who is eager to take on challenges and learn in a dynamic environment. In this entry-level role, you will assist our support team by coordinating and communicating with our dealership clients regarding support issues. You'll help ensure that processes and deliverables are met while gaining valuable experience in the field. Our collaborative culture encourages both independent and teamwork, allowing you to grow and contribute to projects in an agile setting.

Key Responsibilities
  • Assist in responding to customer inquiries and support issues via phone, email, or chat
  • Help document, track support requests, and ensure timely follow-up with clients
  • Collaborate with team members to provide effective solutions and improve customer experience
  • Maintain organized records of client communications and support activities
  • Learn and apply company processes and best practices in customer support
  • Participate in team meetings to share insights and discuss ongoing projects
  • Support the team in maintaining a positive and collaborative work environment
  • Stay updated on product knowledge and company policies to provide accurate information to clients
Skills and Experience
  • Previous experience in customer service or a related role
  • Strong communication skills, both written and verbal
  • Ability to think creatively and approach problems with a solution-oriented mindset
  • Interest in learning how to solve complex technical issues and a willingness to tackle challenges
  • Familiarity with SaaS concepts (nice to have)
  • Exposure to dealership operations or DMS systems (nice to have)
  • Basic understanding of ITIL process guidelines for incident, change, and problem management (nice to have)
  • Flexibility to work hours between 7 AM EST and 9 PM PST
  • Travel may be 10% by car, and/or plane
Perks and Benefits
  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies - everything is home-grown and built ground-up
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

Current Tekion Employees - Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

  • Customer Service Support

    2 weeks ago

    Union, United States Tekion Corp Full time

    About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive...

  • Customer Service Support

    2 days ago

    Union, United States Tekion Corp Full time

    About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive...

  • Customer Service Ambassador

    4 weeks ago

    Union, New Jersey, United States Walmart Full time

    ### Job OverviewAs a valued member of our team, you will play a vital role in ensuring our customers have an exceptional shopping experience. As a Cart & Janitorial Associate at Walmart, you will be responsible for maintaining a clean and welcoming environment for our customers and associates alike.### Responsibilities- Gather carts from the parking lot to...

  • Customer Service Representative

    4 weeks ago

    Union, United States Procter & Gamble Full time

    A P&G Customer Service Representative will be responsible for: Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features Respond...

  • Customer Service Associate

    3 weeks ago

    Union, Kentucky, United States CareStar Full time

    CareStar is seeking a highly skilled Customer Service Representative to join their team in the Administrative Department. The ideal candidate will have excellent communication skills, be able to work independently, and provide support services to internal and external clients.Responsibilities: Provide coordination of the Support Services Pool, effectively...

  • Customer Service Advocate

    1 month ago

    Union, New Jersey, United States LIFESTATION INC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at LifeStation Inc. in Union, NJ. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their loved ones.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...

  • Customer Service Associate

    1 month ago

    Union, Kentucky, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating...

  • Customer Service Representative

    1 month ago

    Union, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Greeting CustomersTaking OrdersCreating a Great Customer ExperienceEnsuring Orders are Organized and...

  • Customer Service Representative

    3 weeks ago

    Union, Missouri, United States Wal-Mart Stores , Inc. Full time

    About This Role:You will be the first point of contact for many of our customers. It is essential to have a positive attitude and provide excellent customer service to create a great shopping experience. You will be working in a fast-paced environment, so it's crucial to be able to multitask and prioritize tasks effectively.Responsibilities:• Provide...

  • Customer Service Representative

    3 weeks ago

    Union, United States SageSure Full time

    Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative I. This is an opportunity to begin a career with a young, growing insurance and technology company. While working...

  • Associate Customer Support Engineer

    3 weeks ago

    Union, United States Tekion Corp Full time

    About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive...

  • Customer Service Representative

    5 months ago

    Union, United States Mr Handyman Full time

    Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment....

  • Customer Service Representative

    1 month ago

    Union, United States Genuine Parts Company Full time

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: - Responds to basic customer inquires regarding products, provides quotes, and han Customer Service Representative, Customer Service, Representative, Business Systems, Retail, Automotive,...

  • Customer Service Representative

    6 months ago

    Union, United States U-Haul Full time

    Location: 5131 Glencrossing Way, Cincinnati, Ohio 45238 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 months ago

    Union, United States U-Haul Full time

    Location: 9178 Colerain Ave, Cincinnati, Ohio 45251 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Union, United States New Dimensions Precision Machining Full time $24 - $26

    Customer Service Representative Overview: We are seeking a detail-oriented and proactive Customer Service Representative to join our team. The ideal candidate will be responsible for efficiently managing customer orders and inquiries via email, ensuring accuracy and completeness in documentation, and providing exceptional customer service throughout the...

  • Customer Service Representative

    1 month ago

    Union, New Jersey, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...

  • Customer Service Specialist

    1 week ago

    Union, United States Ajilon Full time

    Ajilon - JobID: 194AA318-6BF6-498B-9E83-201C0DEEB18E [Customer Service Representative] As a Customer Service Specialist at Ajilon, you'll: Answer inbound calls; Help customers understand their bill; Aid clients in starting, stopping, or transferring their services; Resolve issues and problem solving through active listening; Answer questions about available...

  • Customer Service Representative

    3 weeks ago

    Union, United States Caliber Collision Centers Full time

    Service Center Mitchell JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...

  • Customer Service Representative

    1 month ago

    Union, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our technology and Point of Sale SystemCleaning, preparing, and maintaining the front of...