Client Service Specialist
3 weeks ago
We are not working with external recruiters or search firms for this position - please do not reach out. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendorwere a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on On Hold and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the companys transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associates degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.
-
Client Service Specialist
3 weeks ago
Hyattsville, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out.All potential applicants are encouraged to scroll through and read the complete job description before applying.Company Overview:Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for...
-
Client Service Specialist
3 weeks ago
Hyattsville, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out.Ensure all your application information is up to date and in order before applying for this opportunity.Company Overview:Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family,...
-
Client Service Specialist
6 days ago
Hyattsville, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out.Company Overview:Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey...
-
Client Service Specialist
3 weeks ago
Hyattsville, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out.Company Overview:Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey...
-
Client Service Specialist
3 weeks ago
Hyattsville, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out.Company Overview:Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey...
-
Client Service Specialist
5 days ago
Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey...
-
Client Service Specialist
3 weeks ago
Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. All potential applicants are encouraged to scroll through and read the complete job description before applying. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for...
-
Client Service Specialist
3 weeks ago
Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration...
-
Client Service Specialist
3 weeks ago
Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. Ensure all your application information is up to date and in order before applying for this opportunity. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family,...
-
Client Service Specialist-
2 weeks ago
Hyattsville, United States Alexandra Lozano Immigration Law PLLC Full timeHyattsville, MD Overview The Concierge Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The...
