Client Service Associate
2 weeks ago
Are you a customer-oriented professional with a knack for sales?
Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise ?
Join our team as a Client Service Associate, where youll have the opportunity to engage with customers, clients, provide outstanding service, and contribute to our sales success.
Client Service Associate Responsibilities:
- The Client Service Associate will serve as the first point of contact for our customers, delivering exceptional service and support
- Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
- Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
- Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
- Collaborate with the sales support team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
- Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
- Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
- Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.
- Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records.
- Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.
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