Customer Support Associate

3 weeks ago

Birmingham, United States Protective Life Full time

The work we do has an impact on millions of lives, and you can be a part of it. Wehelp protect our customers against life’s uncertainties.Regardless ofwhere you work within thecompany, you’ll behelping provide protection and peace of mind when our customers need it most. Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit

www.ProtectiveAssetProtection.com . In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution Candidates must be available for scheduling for 8 hour shifts M-F between the hours of 7:30a-7:00pm Central time with a rotating Saturday periodically. Responsibilities:

Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience. Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner. Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately. Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary. Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction. Provide accurate and up-to-date information about products, services, policies, and procedures. Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions. Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards. Recommend opportunities for improvement of our customer service processes and interactions. Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities. Knowledge, Skills, Attributes:

Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently. Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated. Excellent communication skills, both written and verbal, with a professional and friendly demeanor. Requirements:

Previous customer service experience in an inbound call center or similar environment is strongly preferred. Experience using various modern computer systems, software applications, and communication tools. Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations. High school diploma or equivalent; some college education preferred. Flexibility to work in shifts, including evenings, weekends, and holidays, as required. Protective’s targeted salary range for this position is $41-45,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.

This position also offers additional incentive opportunitiesthrough an annual incentive based on individual and Company performance. This position is an in-office position in our Birmingham, AL office. All candidates are required to complete a background check to include drug screen Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance.We protect mental wellbeing through mental health benefits and an employee assistance program.We protect time away from work with a variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day).We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Diversity and Inclusion

: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

#J-18808-Ljbffr

  • Customer Support Specialist

    1 week ago

    Birmingham, United States Children's of Alabama Full time

    Job Summary The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include screening and routing users to appropriate assigned areas, creating tickets and escalating to...

  • Customer Support Specialist

    2 days ago

    Birmingham, United States Children's of Alabama Full time

    Job Summary The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include screening and routing users to appropriate assigned areas, creating tickets and escalating to...

  • Customer Support Specialist

    3 days ago

    Birmingham, United States Children's of Alabama Full time

    The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include Support Specialist, Support, Specialist, Customer, Communications, Healthcare, Business Services

  • Flexible Customer Service Associate

    3 days ago

    Birmingham, United States The Hertz Corporation Full time

    Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have Customer Service, Sales Associate, Associate, Service, Processing, Customer, Retail, Automotive

  • Account Manager

    2 days ago

    Birmingham, United States McLeod Software Full time

    The Account Manager will build and maintain customer relationships while providing solutions pertaining to McLeod Software. Also, the Account Manager will work in conjunction with the internal support teams with the goal of resolving any issues for a customer or identifying appropriate modifications that may be needed to meet the customers' needs.Essential...

  • Account Manager

    1 week ago

    Birmingham, United States McLeod Software Full time

    The Account Manager will build and maintain customer relationships while providing solutions pertaining to McLeod Software. Also, the Account Manager will work in conjunction with the internal support teams with the goal of resolving any issues for a customer or identifying appropriate modifications that may be needed to meet the customers’ needs....

  • Customer Service Branch Associate- Delivery Driver

    2 weeks ago

    Birmingham, United States Sherwin Williams Full time

    The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, a Customer Service, Delivery Driver, Branch Associate, Associate, Delivery, Driver, Retail

  • Flexible Customer Service Associate

    3 weeks ago

    Birmingham, United States Hertz Full time $15

    Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.Is...

  • Customer Service/Sales Support Position

    4 weeks ago

    Birmingham, United States Better Hire Full time

    Job DescriptionJob DescriptionPromotional Advertising Specialty/ Marketing Customer Service/Sales Support PositionFast-paced Homewood advertising specialty/print office is in need of an administrative/clerical support person with strong sales support abilities. Proficiency in Microsoft Excel and Word are necessary. Responsibilities will include writing and...

  • Customer Service Branch Associate- Delivery Driver

    2 weeks ago

    Birmingham, United States Sherwin-Williams Full time

    The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed. The individual selected for this role will be expected to work at Automotive Branch #9245, located...

  • Customer Advocate

    3 days ago

    Birmingham, United States Brighton Solutions, Inc. Full time

    Job DescriptionJob DescriptionBrighton Solutions is seeking a long-term, contract-to-hire, Customer Service Advocate extraordinaire to support a large not-for-profit membership association. This group is dedicated to safety and fire prevention through the development of codes and standards.This division is responsible for credentialing and for the...

  • Field Operations Support Assistant

    3 weeks ago

    Birmingham, United States SCI Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner...

  • Sr. Customer Specialist

    11 hours ago

    Birmingham, United States Protective Full time

    The Retirement Customer Support team delivers an exceptional customer experience via answering phone calls and emails for all retail retirement contract owners and financial advisors. Our Specialists are responsible for professional, accurate, and responsive contact resolution with a managed-money approach and mindset.   Primary Job Functions:Retirement...

  • Associate Therapy Manager

    1 week ago

    Birmingham, United States MML US, Inc. Full time

    This field-based ATM role will support the Alabama territory.Mainstay Medical Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in Ireland, the...

  • Sales Associate

    3 weeks ago

    Birmingham, United States W. S. Badcock Full time

    Responsible to perform a variety of customer service functions. Promotes additional purchases and good public relations. Responsibilities Greets customers; provides product and program information, demonstrates product features and explains benefits. Sales Associate, Sales, Associate, Customer Service, Store Manager, Retail

  • Human Resources Associate

    7 days ago

    Birmingham, United States University of Alabama at Birmingham Full time

    **Description** - HUMAN RESOURCES ASSOCIATE**Key Duties and Primary Responsibilities**: - Provides a variety of specialized and responsible clerical and technical services in support of division operations - Responsibilities may include, but are not limited the following: responsibility for administratively supporting in the areas of compensation, benefits,...

  • Sales Associate

    1 week ago

    Birmingham, United States Leslie's Full time

    Job Overview: The Sales Associate will provide superior customer service to our customers and support the Store Manager in all facets of the retail operations to ensure the store is operating at optimal performance. Responsibilities:Greet and assist customers with their pool and spa care needs. Accurately and timely complete sales transactions using POS...

  • Customer Service Rep II

    6 days ago

    Birmingham, United States Artech LLC Full time

    Job Title - Customer Service Rep IIJob ID - 14093Job Location - Virtual Location, Virtual, Alabama, United States of America, 35209Duration: 24 Months Job Description:The Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required. Works directly with physician offices and payers...

  • Deli Associate

    3 weeks ago

    Birmingham, United States Southeastern Grocers Full time

    The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities. Provide continuous att Associate, Deli, Retail, Grocery

  • Sales Associate

    1 week ago

    Birmingham, United States Earthbound Holding LLC Full time

    SALES ASSOCIATE Job Benefits: Hourly wage 401K available Positive,fun work environment Job Responsibilities: Sales Associates are responsible for: Assisting customers with the emphasis of total and exemplary sales service Ringing sales and completing all routine sales transactions Completing all tasks assigned to them, such as, but not limited to: ...