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Field Quality Engineer

3 months ago

Scotts Valley, United States Zero Motorcycles Full time

Summary of Position:The Field Quality Engineer will be a key member of Zero Motorcycle's Quality Engineering organization. This engineer will serve as a prime connection between the field (our customers and dealers) and our greater cross-functional organization. This data-driven problem-solver will be responsible for understanding key field quality performance metrics, identifying potential trends by distilling technical information/data, taking the lead in finding solutions to issues, and ensuring that solutions are swiftly implemented.A successful candidate must approach problem solving with a sense of urgency and be well versed in commonly used Quality tools and methodologies. They must be able to present complex, technical details to a cross-functional team and provide detailed reports to top management. Lastly, through their diligent pursuit of continuous improvement, the Field Quality Engineer will play a pivotal role in ensuring we meet and exceed customer expectations.This position is full time, Monday-Friday, and will work out of our corporate offices in Scotts Valley, California.Key Responsibilities:Identify field quality improvement opportunities and lead their enactment.Analyze key field quality performance indicators, such as repairs per hundred, cost per unit, etc., to understand top customer complaints.Work with cross-functional stakeholders within Quality and Engineering to improve overall field quality.Use core Quality tools and methodologies to determine root cause, implement corrective actions, and validate the efficacy of solutions.Develop a breadth of Zero Motorcycles product knowledge by studying vehicle specifications/drawings, DFMEAs/PFMEAs, and other part/product documentation.Perform failure analysis to drive root cause analysis, issue resolution, and continuous improvement.Lead regular quality reviews that focus on field trends, quality issues, and corrective actions.Required Education/Experience:BS degree in Engineering or Science (Electrical or Mechanical Engineering preferred).Skills and AttributesBS in Mechanical or Electrical Engineering, or related technical degree.Experience working on complex, cross-functional products.Strong analytical skills with an ability to interpret data to identify trends and anomalies.Experience working in a Quality organization in a manufacturing environment (experience in automotive is preferred).Strong practical knowledge of Quality problem solving tools (Fishbone Diagrams, FMEA, Scatter Diagrams, The 5 Whys, Pareto Charts), with a proven history of successful application.Strong written and verbal communication skills, with an ability to present information to non-technical and technical audiences alike.Solid understanding of the Quality Core Tools (APQP, FMEA, MSA, SPC, PPAP).Experience/Familiarity with GD&T is a plus.Experience/Familiarity with Salesforce and Jira is plus.Physical and Sensory Requirements:Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff and management as needed.Must be able to bend or lift objects up to 50 lbs.