Call center- Quality Specialist.

7 days ago

Chandler, United States TalentBurst Full time

1363601TITLE: Quality Specialist-ECWLocation: 1650 South Price Road, Chandler, AZ 85286Duration : 5 MonthsPay rate : $19/hr Shift : Monday- Friday 7AM - 5PMSchedule: Must be local as candidate will be needed to work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours). Candidate needs to be available to work OT during the week or on weekends and Holidays (except for Thanksgiving or Christmas day). Education - Minimum High SchoolJob Description:.Quality Specialists provide a review of the quality and accuracy of work functions performed by call center team members within TFS / PL call centers and their corresponding external business partners. The observations from which are used to develop performance trending while identifying performance gaps. Additionally, monitoring observations may be used to identify internal process improvement opportunities and validate improvements that have been implemented.Essential Job Functions:Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.Leverage recording/monitoring application to compile data, generating reports to support business goals.The following functions/accountabilities are essential for all jobs:Work collaboratively with team membersMeet regular performance expectationsStrong written communication skillsStrong attention to detail and organizational skills are requiredKnowledge of Microsoft Office applications (Word, Excel, etc.)Ability to apply concepts in ambiguous circumstances (i.e., can work in the gray areas)Ability to maintain regular and predictable attendance to support team and business objectives.Capability to work flexible hours, which may include day, evening and weekend hours.Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).Attendance and Punctuality are essential for this positionMust have functional high speed internet connection that will facilitate working from home.Preferred SkillsBilingual: SpanishWorking knowledge of recording platform (e.g. NICE) is a plus.Automotive finance experience preferred. Quality Specialist Job DescriptionQuality Assurance Team is looking for a passionate and highly motivated Quality Specialist.The primary responsibility of this role is to perform a review of the quality and accuracy of work functions performed by call center and/or external business partner team members.Reporting to the Quality Assurance Supervisor, the person in this role will support Quality and Compliance objectives.What you'll be doingEvaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.Leverage recording/monitoring application to compile data, generating reports to support business goals.Client is looking for individuals with strong business sense and practical expertise. Successful candidates should have:Automotive finance experience preferredWork collaboratively with team membersMeet regular performance expectationsStrong written communication skillsStrong attention to detail and organizational skills are requiredKnowledge of Microsoft Office applications (Word, Excel, etc.)Ability to apply concepts in ambiguous circumstances (i.e., can work in the gray areas)Ability to maintain regular and predictable attendance to support team and business objectives.Capability to work flexible hours, which may include day, evening and weekend hours.Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).Attendance and Punctuality are essential for this positionMust have functional high speed internet connection that will facilitate working from home.Requirements:Notes:This person will be doing Phone evaluation - Sales, Back office, making Costumer is not impacted - Listening the call, making sure the process is going all correct.Bilingual - SpanishTransactional data -Validate and checkQuality AssuranceCritical thinker#TB_EN

  • Quality Specialist

    1 week ago

    Chandler, United States W3Global Inc Full time

    Job DescriptionJob DescriptionOur client is seeking a passionate and detail-oriented Quality Specialist to join their Quality Assurance team. This role involves reviewing the quality and accuracy of work functions performed by call center team members and external business partners. By analyzing performance, this role will help drive continuous improvement...

  • Call center Specialist-ECW

    2 days ago

    Chandler, United States Kaygen Full time

    Description: TITLE: Quality Specialist-ECW Bilingual: Spanish Location: Experience Center West (Chandler, AZ) Schedule: Work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs). Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours). Candidate needs to be...

  • Call center Specialist-ECW

    4 days ago

    chandler, United States Kaygen, Inc. Full time

    Description:TITLE: Quality Specialist-ECWBilingual: SpanishLocation: Experience Center West (Chandler, AZ)Schedule: Work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours). Candidate needs to be...

  • Call center Specialist-ECW

    4 days ago

    Chandler, United States Kaygen, Inc. Full time

    Description:TITLE: Quality Specialist-ECWBilingual: SpanishLocation: Experience Center West (Chandler, AZ)Schedule: Work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours). Candidate needs to be...

  • Call center Specialist-ECW

    24 hours ago

    Chandler, AZ, United States Kaygen, Inc. Full time

    Description:TITLE: Quality Specialist-ECWBilingual: SpanishLocation: Experience Center West (Chandler, AZ)Schedule: Work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours). Candidate needs to be...

  • Banking Call Center Representative

    2 weeks ago

    Chandler, United States WorkPath Partners Full time

    **MUST BE LOCAL TO CHANDLER, AZ** We are seeking a dedicated Banking Call Center Representative to join our team. The ideal candidate will assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner. Key Responsibilities include: Provide clients and/or internal partners with clear,...

  • Banking Call Center Representative

    2 weeks ago

    chandler, United States WorkPath Partners Full time

    **MUST BE LOCAL TO CHANDLER, AZ**We are seeking a dedicated Banking Call Center Representative to join our team. The ideal candidate will assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner.Key Responsibilities include:Provide clients and/or internal partners with clear, complete,...

  • Banking Call Center Representative

    2 weeks ago

    Chandler, United States WorkPath Partners Full time

    **MUST BE LOCAL TO CHANDLER, AZ**We are seeking a dedicated Banking Call Center Representative to join our team. The ideal candidate will assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner.Key Responsibilities include:Provide clients and/or internal partners with clear, complete,...

  • Data Center Design and Build Specialist

    3 weeks ago

    Chandler, Arizona, United States Align Communications Full time

    Job Title: Data Center Design and Build SpecialistWe are seeking a highly skilled Data Center Design and Build Specialist to join our team at Align Communications. As a key member of our professional services team, you will be responsible for designing and implementing data center solutions for our clients.Key Responsibilities:Design and implement data...

  • Quality Assurance Specialist

    3 weeks ago

    Chandler, Arizona, United States Aloden, Inc. Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Aloden, Inc. The ideal candidate will have a strong background in software testing and quality assurance, with a focus on mobile testing and automation.Key Responsibilities:Design and execute test plans to ensure high-quality software...

  • Quality Assurance Specialist

    2 weeks ago

    Chandler, Arizona, United States Arizona Nutritional Supplements Full time

    About the Opportunity:Arizona Nutritional Supplements is seeking a highly organized and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our products.Key Responsibilities:Process batch records, vendor Certificates of Analysis, change...

  • Neurologist - Outpatient Care Specialist

    3 weeks ago

    Chandler, Arizona, United States Brain and Spine Center, PLC Full time

    Job Title: Neurologist - Outpatient Care SpecialistLocation: Chandler Metro AreaJob Type: Full-time, No Weekend Work, No CallsAbout Us: Brain and Spine Center, PLC is a well-established and growing medical facility located in the heart of the rapidly expanding Chandler metro area. We are dedicated to providing top-quality healthcare and advancing the field...

  • Travel Nurse ICU Specialist

    3 weeks ago

    Chandler, Arizona, United States Chandler Regional Medical Center Full time

    Job Title: Travel Nurse ICU SpecialistChandler Regional Medical Center is seeking a highly skilled Travel Nurse ICU Specialist to join our team.Job Summary:We are looking for a dedicated and experienced ICU nurse to provide high-quality patient care in our Surgical ICU - Trauma Neuro Surgery unit. The ideal candidate will have at least 3 years of current ICU...

  • Network Operations and Security Center Specialist

    3 weeks ago

    Chandler, Arizona, United States Sev1Tech Full time

    Job Title: Network Operations and Security Center SpecialistSev1Tech is seeking a highly skilled Network Operations and Security Center (NOSC) Tier 2 Specialist to join our team. As a key member of our operations center, you will play a critical role in ensuring the security and integrity of our clients' networks and systems.Responsibilities:Monitor and...

  • Network Operations and Security Center Specialist

    4 weeks ago

    Chandler, Arizona, United States Sev1Tech Full time

    Job Title: NOSC Tier 2 SpecialistSev1Tech is seeking a highly skilled NOSC Tier 2 Specialist to join our team. As a key member of our operations center, you will play a critical role in ensuring the security and integrity of our government customer's network and cloud infrastructure.Responsibilities:Monitor network and security environments for events and...

  • Cruise Specialist

    3 weeks ago

    Chandler, United States Norwegian Cruise Line Full time

    BASIC PURPOSE: A Cruise Specialist is an exciting entry-level position that works to make peoples vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Cruise Specialist works within a telephone call center answering incoming calls...

  • Cruise Specialist

    4 weeks ago

    Chandler, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: A Cruise Specialist is an exciting entry-level position that works to make people's vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Cruise Specialist works within a telephone call center answering incoming calls...

  • Quality Assurance Automation Specialist

    2 months ago

    Chandler, Arizona, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Automation Specialist to join our team at InterSources Inc. As a Quality Assurance Automation Specialist, you will play a critical role in ensuring the quality and reliability of our software products.Key ResponsibilitiesAutomation Framework Expertise: Develop and maintain automation frameworks...

  • Quality Assurance Specialist

    2 weeks ago

    Chandler, Arizona, United States Heraeus Full time

    About HeraeusWe are a global technology group that combines materials expertise and technological leadership to create diverse products with world-class quality.Our innovative products enable the production of state-of-the-art semiconductor chips and medical lasers through flexible optical fibers.We are seeking a highly skilled Quality Assurance Specialist...

  • Quality Assurance Specialist

    3 weeks ago

    Chandler, Arizona, United States Heraeus Full time

    About HeraeusHeraeus is a global technology group that combines materials expertise and technological leadership to create innovative products. Our solutions enable faster internet, purify water, and support medical advancements.About Heraeus ConamicWe are a leading materials specialist for high-purity quartz glass and other high-grade materials. Our...