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VP of Project Management Office

2 months ago

Machesney Park, United States Experity Defunct Full time

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

  • Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
  • Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
  • Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
  • Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
  • Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
  • Career Development - Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
  • Team Building - We bring our Team Members together when we can to strengthen the team, build relationships, and have fun We even have a family company picnic and a holiday party.
  • Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.
Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:

The Vice President Project Management is responsible for leading a team of resources to manage and coordinate key projects and operational activities that are cross functional in nature or not logically owned within a single organization in the Company.In addition to managing the project management team, this role is also responsible for directly managing the Company's most strategic and critical cross-functional projects.

Responsibilities:
  • Define the project standards and operational support across the organization
  • Establish strong relationships with Executive Leadership and ensure strategic alignment with the PMO team
  • Set the standards for and monitor compliance with Experity Success System (ESS) processes across the organization; lead cross-functional team of ESS Coaches
  • Organize, facilitate, and supervise the organization's integration strategies and activities
  • Lead, develop and manage Sr. Project Managers, Project Managers, Program Managers, and Project Coordinators
  • Define the ongoing Project Management strategy for the best alignment with the company's strategic initiatives
  • Manage, track, support, and report on a variety of projects, processes, and project resources
  • Develop and maintain up-to-date project management education and training for the organization
  • Deliver accurate and timely operational and/or project status updates to represent the project portfolio
  • Identify risk and actively pursue effective risk management strategies
  • Point of escalation for internal and external project resources
  • Foster effective and positive business relationships with all parties throughout project and integration phases
  • Cultivate and manage vendor relationships as assigned
  • Manage client expectations
  • Document processes and workflows
  • Other duties as assigned
Education and Experience:
  • Bachelor's degree or equivalent combination of education and experience
  • Minimum of five years of related experience involving project management, EMR Implementation, clinic management or related fields
  • Minimum of five years of leadership progression managing direct reports
  • Proficient in Windows based applications, and MS Office suite of products
Preferred:
  • Certification in business process management or Lean/Lean Six Sigma
  • Experience working in Healthcare, Software Development, or Information Technology
  • Experience using Smartsheet software
Travel:
  • 10% or less
Manager Competencies:
  • Contributes to the creation of the departmental strategy in alignment with the organization's goals and objectives
  • Oversees the day-to-day operations of the department
  • Manages the overall operational, budgetary and financial responsibilities of the department
  • Plans, evaluates and improves the efficiency of business processes and procedures to enhance overall effectiveness
  • Provides oversight and direction to employees, providing frequent and timely feedback
  • Coach, mentor and develop staff, including providing development planning and opportunities
  • Manage performance deficiencies in a timely and clear manner, taking disciplinary action when necessary
  • Review performance data to monitor and measure department productivity, goals achievement and overall effectiveness
  • Responsible for anticipating and planning appropriate staffing levels
  • Consciously creates a workplace culture that is consistent with the organization's core values
Every team member exhibits our core values:
  • Team First
  • Lift Others Up
  • Share Openly
  • Set and Crush Goals
  • Delight the Client
Our urgent care solutions include:
  • Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
  • Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
  • Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
  • Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
  • Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
  • Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)