Patient Registration I

4 months ago

Dayton, United States Kettering Health Full time

Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether its by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:

Kettering Health Dayton

  • Kettering Health Dayton, formerly Grandview Medical Center, has been providing care to Dayton and surrounding communities for over 90 years.
  • Over 20 specialties, including orthopedics, heart and vascular, surgery, and trauma services.
  • KH Dayton expanded their Emergency Department as well as their heart & vascular services to include an additional catheterization lab and electrophysiology lab.
  • Partners with Gem City Market to provide fresh fruits and vegetables every Tuesday within the hospital.
  • One of the largest osteopathic teaching hospitals in the United States.
  • 371 bed facility
  • Over the past several years, KH Dayton has received many awards, including:
    • Top 100 Hospital
    • Patient Safety Excellence Award from Healthgrades in 2019.
    • Received an A from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.


Responsibilities & Requirements:

Patient Registration I positions major duties include, but are not limited to the following:

  • Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
  • Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
  • Ensuring that payer sources and payment arrangements and options have been discussed
  • Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
  • Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
  • Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents


Preferred Qualifications:

Qualifications:

  • Previous registration or scheduling experience strongly preferred
  • Excellent written and oral communication skills
  • Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
  • Demonstrated competency in working in teams and ability to effectively communicate with all levels
  • Ability to learn site specific patient processing software.
  • Computer literate and very strong with Microsoft Office Suite.
  • Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
  • Flexible schedule to fit staffing needs.

Education:

  • High school diploma required
  • One or more years of medical office or customer service experience required

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