Customer Service Representative/Data Entry
4 weeks ago
Description:
Recording and communicating daily sample volume to the appropriate clients in a timely manner
Recording and resolving sample issues; communicating issues and resolutions
Maintaining an organized system for ready access and retrieval of current and archived records and forms.
Maintain sample volume logs and other metrics related to the samples such as Turn-Around-Time
o Comply with all HIPAA regulations
o Answer phone calls in a professional and helpful manner. Document the phone call as per company's methods
o Respond to emails in a timely and appropriate manner
- Handle reporting and data entry tasks associated to make sure releasing results to clients daily in a timely manner ( 50% of job)
o Identify problems related to their own work that may adversely affect test reports and consult with a Supervisor for corrective actions
o Perform and document all corrective actions as assigned
o Assist in quality control/improvement activities
o Complete and document (type of training, person performing the training, and the time spent on training) all mandatory trainings, including annual safety training
o Complete and document (type of training, person performing the training, and the time spent on training) continuing education activities, as applicable to work
Skills:
administrative support, customer service, data entry, attention to detail, Microsoft office, Reporting, Microsoft excel, Clerical, laboratory
Additional Skills & Qualifications:
2-3 years administrative experience
2-3 years of data entry experience
2-3 years of Customer Service experience
Microsoft Office Suite
Experience Level:
Entry Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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