DevOps Engineer

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role

The Senior DevOps Engineer will be part of the Platform Services Team, which is responsible for designing, implementing, and maintaining cloud resources for all of Quantum Health. This role will be focused in four key areas: designing, deploying, and maintaining cloud infrastructure on AWS, strategizing with management and stakeholders on technology and process recommendations, maintaining and improving our CI/CD processes, and developing and mentoring other DevOps Engineers on the team. This role involves collaborating with stakeholders and project teams to turn their requests into repeatable and documented processes. The Senior DevOps Engineer will work closely with other Engineers on the Platform Services Team, Software Engineers and Architects, and Business Intelligence groups to create new AWS and Azure DevOps resources for many ongoing Quantum Health initiatives.

What you'll do (Essential Responsibilities)

* Maintain, implement, or improve upon existing DevOps Projects, Repositories, and Pipelines. Repositories are Git Based, and Pipelines can include both Linux and Windows based agents and processes.

* Deploy new AWS resources leveraging GitHub Enterprise in line with business needs and requests

* Collaborate with stakeholders and project management teams to determine resources needed for their requests. Provide clear goals for all areas of a project and develop steps to oversee their timely execution. Coordinate DevOps project tasks within the Platform Services team to ensure we meet the goals that we agree to with stakeholders.

* Work independently and with others, utilizing current industry best practices and resources, to create standards around which new processes can be developed.

* Analyze current technology utilized within the company and develop plans and processes to improve and expand upon them.

* Document processes and procedures in Confluence. Mentor and train other engineers throughout the team on the latest processes and procedures.

* Review Pull requests in GitHub Enterprise and Azure DevOps.

* Participate in a 24x7 on-call support rotation for production issues.

* All other duties as assigned.

What you'll bring (Qualifications)

* Education: Degree in related area or equivalent experience

* Excellent communication and documentation skills with the ability to work collaboratively across multiple teams

* Demonstrated ability to lead / assist in IT projects and take accountability for team objectives

* Ability to work effectively in a team environment while being self-motivated and independent

* Exhibit a continuous improvement mindset

* Ability to quickly comprehend and learn new technologies

* Proficiency in various automation tasks and proactive monitoring

* 7+ years deploying and managing Linux (BottleRocket, Ubuntu, Amazon Linux)

* 7+ years deploying and managing AWS technologies including EKS, EC2, IAM, RDS, DynamoDB, S3, and SSM

* 7+ years creating infrastructure-as-code in Terraform or CloudFormation

* 7+ years creating and maintaining scripts such as Python, Bash, and PowerShell

* 7+ years managing CI/CD platforms such as GitHub Actions, Jenkins, or Azure DevOps

* 5+ years working with Docker containers in EKS, ECS, or self-hosted Kubernetes

* 5+ years managing Git-based repositories

* Provide mentoring, coaching, and technical leadership to team members

* Knowledge of infrastructure monitoring and observability tools (Dynatrace, OpenSearch, Prometheus, Grafana)

* Ability to follow a change management process

* Experience providing 24x7x365 assistance as part of team on call support

* Protect and take care of our company and member's data every day by committing to work within our company ethics and policies

* Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

* A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.

What's in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.