PT Customer Service Leader

2 months ago

Seneca, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 391675_external_USA-SC-Seneca
Address: USA-SC-Seneca-191 Bilo Plaza
Store Code: Store 02855 Front End (7238441)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Customer Service Leader

    1 week ago

    Seneca, South Carolina, United States Food Lion Full time

    Meaningful Careers at Food LionAt Food Lion, we believe that our associates are our most valuable assets. We strive to provide a work environment that is challenging, yet fulfilling. Our goal is to help each associate grow professionally and personally through on-the-job learning opportunities and training.We are committed to equal employment opportunities...

  • PT Customer Lead

    1 month ago

    Seneca, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 397616_external_USA-SC-Seneca Address: USA-SC-Seneca-191 Bilo Plaza Store Code: Store 02855 Front End (7238441) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers...

  • Shift Leader

    4 days ago

    Seneca, United States United Refining Full time

    Job Summary:The Shift Leader position at United Refining is an entry-level developmental role designed to train employees to become Assistant Managers. As a Shift Leader, you will assist the location Manager and Assistant Manager in store operations and help develop new employees.Key Responsibilities:Offer exceptional customer service and greet customers...

  • Shift Leader

    3 weeks ago

    Seneca, United States United Refining Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Shift Leader to join our team at United Refining. As a Shift Leader, you will play a key role in the daily operations of our store, assisting the location Manager and Assistant Manager in maintaining a high level of customer service and store appearance.Key ResponsibilitiesOffer exceptional...

  • Shift Leader

    4 days ago

    Seneca, United States United Refining Full time

    Job SummaryThe Shift Leader position is an entry-level developmental role designed to train employees to become Assistant Managers. This position assists the location Manager and Assistant Manager in store operations and helps develop new employees.Shift Leaders are expected to step into the Assistant Manager role in the absence of the Manager or Assistant...

  • Customer Service Manager

    4 months ago

    West Seneca, United States Wegmans Food Markets Full time

    Job DescriptionSchedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30amAge Requirement: Must be 18 years or olderLocation: West Seneca, NYAddress: 370 Orchard Park RoadPay: $21 - $22.50 / hourJob Posting: 06/19/2024Job Posting End: 07/19/2024Job ID:R0213962We’re looking for entry-level leaders who are...

  • Retail Sales Leader

    2 weeks ago

    Seneca, South Carolina, United States T-ROC Full time

    Unlock Your Potential as a Retail Sales Leader at T-ROCAt T-ROC, we empower our team members to create change and drive success. As a Retail Sales Leader, you will play a vital role in developing our store personnel to become exceptional salespeople. You will also be responsible for managing vendors and staying up-to-date on the latest market trends and...

  • Customer Service Representative

    4 days ago

    Seneca, Missouri, United States M&T Bank Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. This role requires a high level of customer centricity, flexibility, and adaptability, as well as digital fluency and entrepreneurial spirit. The ideal candidate will be able to...

  • Customer Service Representative

    1 month ago

    Seneca, United States Delta Sonic Full time

    About Delta SonicWe are a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. Our team is dedicated to delivering exceptional customer experiences and providing opportunities for growth and development.Job SummaryWe are seeking a Customer Advisor to join our team. As a front-line representative, you will be...

  • Customer Service Representative

    1 month ago

    Seneca, United States Delta Sonic Full time

    About Delta SonicWe are a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. Our team is dedicated to delivering exceptional customer experiences and providing opportunities for growth and development.Job SummaryWe are seeking a Customer Advisor to join our team. As a front-line representative, you will be...

  • Customer Service Representative

    1 month ago

    Seneca, South Carolina, United States Daniel Webber - State Farm Agent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with...

  • Customer Service Representative

    3 days ago

    Seneca, South Carolina, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key Responsibilities:Assist customers with policy...

  • Customer Service Representative

    2 weeks ago

    Seneca, South Carolina, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our Unlimited Wash Club, and maintaining a clean and safe work environment.Key ResponsibilitiesWelcome and...

  • Customer Service Representative

    3 days ago

    Seneca, South Carolina, United States Belk Full time

    Key Responsibilities:Meet or exceed sales targets by providing exceptional customer service and recommending products to customers.Maintain a clean and organized store environment, including product rotation and display.Process transactions accurately and efficiently.About the Role:As a Sales Associate at Belk, you will have the opportunity to work in a...

  • Customer Service Coordinator

    2 weeks ago

    Seneca, South Carolina, United States Schneider Electric Full time

    Customer Service Internship OpportunitySchneider Electric is seeking a highly motivated and detail-oriented Customer Service Intern to join our team in Seneca, South Carolina. As a Customer Service Intern, you will play a critical role in providing exceptional customer experiences and supporting the growth of our business.Key Responsibilities:Maintain...

  • Customer Service Representative

    1 month ago

    Seneca, South Carolina, United States ProComm Full time

    Customer Service Representative Job DescriptionProComm is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers.Key Responsibilities:Handle incoming calls in a professional and friendly mannerProvide and request...

  • Customer Service Liaison

    1 week ago

    Seneca, South Carolina, United States Kimbrell's Furniture Full time

    Job Summary:Kimbrell's Furniture is seeking a highly skilled Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for communicating directly with customers, resolving their debts, and collecting payments in a professional and courteous manner.Key Responsibilities:Interact with customers diligently, courteously,...

  • Customer Service Representative

    1 month ago

    Seneca, South Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Customer Service Representative

    1 week ago

    Seneca, United States Northwest LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Teller and Customer Service Specialist to join our team at Northwest LLC. As a key member of our retail network team, you will provide exceptional customer service experiences by welcoming customers, efficiently processing transactions, and resolving problems.Key ResponsibilitiesAchieve...

  • Customer Service Representative

    2 weeks ago

    Seneca, South Carolina, United States TD Bank Full time

    TD Bank Job DescriptionWe are seeking a skilled Banking Professional to join our team at TD Bank. As a key member of our team, you will be responsible for:Conducting needs-based conversations with customers to offer personalized financial solutions.Processing transactions for customers, including servicing their accounts and accepting loan payments.Ensuring...