Information Services Data Analyst I

Job Title: Information Services Data Analyst I Location: USO-Shared Services Center Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 284162 About Us The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Job Summary The SSC Information Services Data Analyst I is a full-time position that reports to the SSC Information Services Manager at the University System of Georgia (USG) Shared Services Center (SSC). The SSC Information Services Data Analyst I is responsible for assisting with system administration and maintenance, consultation, development, and hands-on functional support. This position is responsible for reviewing the integrity and security of data, reporting, application maintenance, and supports special projects as needed. The SSC Information Services Data Analyst I will work with management and staff to provide factual data to support recommendations for new procedures, revisions, training, and documentation. Responsibilities Works with technical and end-user staff to analyze and troubleshoot errors; to implement and document information systems developments, modifications, enhancements and install new system module(s) Research issues and/or problems reported by functional users and provides support and assistance in the definition or resolution for the application-specific staff Assists with data updates and maintains system data integrity and functionality Maintains audit and compliance controls by executing proper validation of data requests Extracts and analyzes data for researching and developing efficiencies and makes recommendations to leadership Possesses a working understanding of SSC functional support areas Follows specifications for new development and/or system modifications Participates in projects for system modifications and upgrades Works with team to further cross-training in all areas of support Follows system test plans including user acceptance testing, extensive and thorough system testing, thorough review, analysis, and documentation of test results Develops queries and ad-hoc reports for internal and external customers based on predefined specifications Develops and maintains documentation and procedures Provides training Provides Compliance Reporting Preferred Qualifications This position requires a bachelor's degree and a minimum of 1-year job-related experience, or any equivalent combination of relevant experience and education required to perform this job. Higher education experience is preferred. Knowledge, Skills, & Abilities Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines Strong written and oral communication with ability to train staff and customers in functions and reporting Experienced in reporting, queries, or SQL Ability to prioritize, set goals and objectives, and follow-through to completion Excellent research and problem-solving skills Ability to effectively work with a diverse group of faculty, staff, technical staff, and functional end users Experienced in working with technical developers and functional users and serving as an advocate for end-user system work and projects Ability to work in a fast-paced environment with multiple priorities and changing demands while being responsive to end user need Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player Proficient in a variety of HRIS/HRMS/Financials software programs and Microsoft applications Ability to appropriately handle sensitive and confidential information Higher education experience is preferred Proven Customer Service skills USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request. Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Background Check Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification. For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.