ROI Supervisor

Job Description

Job Description Description: The Supervisor position with the Release of Information Team, interprets and responds to
requests for protected health information. Ensures the privacy of the patient by safeguarding and
protecting protected health information in the performance of duties. Fulfills release of information
requests in an accurate and professional manner within timeframes established in contracted
Service Level Agreements (SLA) with the customer. Adheres to customer policy and Vital
Records Control Companies (VRC) policy, as well as state and federal regulatory guidelines
surrounding the release of protected health information. Reproduces protected health information
using a variety of technologies, including photocopiers, scanners, and facsimiles. Performs data
entry functions, utilizing VRCs ROI System, to log, monitor, and complete requests for
information. Provides routine service to customers regarding release of information requests.
Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes
affecting release of information functions.

Supervise a staff of ROI Specialists and direct day to day workload through ROI Workflow System.
Oversee daily work activities of the ROI staff.
Ensure all staff members are properly trained and following established procedures.
Monitor the status of requests to ensure compliance with all SLAs and State/Federal Regulations.
Manage resources, including staff members, time, and finances to ensure team can work effectively and efficiently.
Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as directed by VRC policies and procedures. Safeguard and protect the patients privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and VRC Policy.
Evaluate staff performance: Complete performance appraisals and evaluate staff regularly and identify areas for improvement.
Reproduce the requested information according to SLA timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena).
Resolve issues, investigate

complaints/concerns

related to release of information and take corrective action as needed.
Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure the work is performed in accordance with federal and state statutes.
Lead staff by demonstrating good work ethics, professionalism, and dedication to the job.
Generate cover letters, prepayment invoices and mail information to the requestor. Upon receipt of payment or prepayment form the requestor, finalize the request in the ROI System.
Confirm staff members complete all required employee training including but not limited to
Communicate with stakeholders: Communicate effectively with authorized parties who are requesting confidential information as well as with upper management and other stakeholders.
HIPAA and ROI procedures as needed to maintain industry compliance.
Be willing to provide training to VRC sales staff for ROI procedures and processes as needed.
Provide customer support for national client base when necessary.
Perform other duties as assigned.

Requirements: COMPETENCIES:
Leadership Abilities: A Release of Information Supervisor should have strong leadership abilities to guide their team to success.
Communication Skills: A Release of Information Supervisor should have excellent communication skills, both verbal and written.
Attention to Detail: A Release of Information Supervisor must pay close attention to detail to ensure that confidential information is released only to authorized parties.
Compliance Knowledge: A Release of Information Supervisor should have a strong understanding of confidentiality laws and regulations.
Problem-Solving Skills: A Release of Information Supervisor should be able to identify problems and come up with solutions to overcome them.
Interpersonal Skills: A Release of Information Supervisor should have excellent interpersonal skills to build strong relationships with staff members, customers, and other stakeholders.
Organizational Skills: A Release of Information Supervisor must have strong organizational skills to manage resources effectively and efficiently.

EDUCTION and/or EXPERIENCE
Associate Degree required, Bachelors Degree preferred.
Minimum 2 years supervisory experience required.
Minimum 2 years relevant experience required.
Must be able to pass a criminal background check, credit check, pre-employment drug screen and motor vehicle record check.

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