Team Leader

1 month ago

Westwood, United States Life Works Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Team Leader is responsible for the overall quality of service delivery of an ongoing plan for one or more clients. The position focuses primarily on maintaining the ongoing delivery of service through day-to-day relationships with the client and internal partners.

Responsibilities:

Ongoing Service Delivery : The Team Leader is responsible for providing oversight that all aspects of ongoing service delivery are accurately executed in accordance with Service Level Agreements (SLA's) and established timelines.

Project Management:

The Team Leader develops project schedules, process flows and timelines, delegate's tasks to meet deliverables, monitors and provides updates on the status of outstanding issues, process improvements and financials. They work closely with the Client on service delivery topics and looks to identify ways to improve processing. As clients request mid plan year changes to processes or new legislation is implemented, the Client Manager leads the requirements definition process, coordinates the implementation efforts and the transition of new features to Production, ensuring that all members of the team are aware of the changes.

Annual Enrollment. The Team Leader manages the scope of requirements and testing activities. They work with the AE Project Manager to allocate resources and define timelines for Annual Enrollment.

Team Development: The Team Leader is responsible for ensuring a cohesive, client-focused team within client services and across operations. They integrate team efforts through status meetings, and sharing appropriate information to leverage knowledge across team members.

Subject Matter Expert: The Team Leader acts as a subject matter expert (knowledge resource) for the team on such topics as plan provisions, processing procedures, client-specific topics, and alternatives for service delivery. Minimum travel to client locations may be required.

Succeeding as a Team Leader will require the following core qualifications and skills:

  • Bachelor's degree in business, human resources or related field
  • 5 years of experience in health & welfare benefits administration and operations
  • 2 years of experience in a leadership role: project management and/or line management
  • GBA, CEBS or other industry designation preferred though not required
  • Benefits outsourcing experience preferred though not required
  • Intermediate skill level in Microsoft Office
  • Demonstrated skill sets: internal and external relations: Create relationships across internal functional teams to develop and maintain line of sight to the client's objectives


#LifeAtTELUS

#HiringNow

#LI-JD1

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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