Network Support Technician

4 days ago

Iowa City, United States Randstad Digital Full time

The Network Support Technician will provide basic-level support migrating voice communication services to a new VoIP platform. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Some limited evening and weekend work may be required. Primary duties will be provisioning, testing, installing, documenting, and supporting basic voice communication end points - including both hard and soft phones. This position will work in clinical, critical care, research, and office environments and will interact with all levels of personnel, patients, and visitors. This position requires excellent communication skills, the ability to organize and prioritize tasks, attention to detail, and strong team building skills.

Position Responsibilities

  • Performs voice communication system migration activities utilizing various management tools and techniques
  • Provisions voice communication end points with a high level of accuracy
  • Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary
  • Provides customer support and training on voice communications at time of installation
  • Creates and maintains documentation on voice communication systems, services, and inventory
  • Works within a centrally managed enterprise IT environment
  • Interacts professionally and respectfully with all levels of organization personnel
  • Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery

Education Requirements

  • Associates degree in a related field or an equivalent combination of education and experience

Experience Requirements

  • Experience (typically 6 months to 1 year) supporting a VoIP communications platform in an IT environment
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and the proven ability to successfully manage multiple and varied tasks
  • Proven ability to bring a high level of detail and accountability to tasks
  • Strong problem-solving skills and the ability to quickly learn new software

Desired Qualifications

  • Experience with Avaya VoIP platform
  • Experience in a Healthcare enterprise IT environment
  • Working knowledge of LAN/WAN networking
  • Working knowledge of computer hardware and peripherals

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