Customer Service Representative

1 month ago

Mt Juliet, United States NRG Energy Full time

Airtron Heating and Air, an NRGcompany,has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.

We are currently seeking a Customer Service Representative for our Mt Juliet, TN location

Job Summary:

The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.

Essential Duties/Responsibilities*:

  • Answers phones, schedules customers and assists customers with any/all inquiries.
  • Provides customer services relating to sales, sales promotions, installations and communications.
  • Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
  • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
  • Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
  • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Follows location initiatives and proactively informs and educates customers.
  • Makes recommendations and in some cases develops improvement plans in response to customer surveys.
  • Follows all company policies and procedures, including but not limited to safety.
  • Other duties as assigned.

* Duties may vary by location.

Minimum Requirements:

  • High School Diploma or GED.
  • 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
  • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Valid driver's license required.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.

Preferred Qualifications:

  • Completed college course work.

Additional Knowledge, Skills and Abilities:

  • Customer service mindset.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment.
  • Strong organizational skills, attention to detail and the ability to multi-task.
  • Willingness to learn and be a part of a team.
  • Positive attitude and a team player.
  • Related work experience may be substituted for education
  • Ability to build positive relationships with customers, both internal and external.
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture.

Working Conditions:

  • Open office environment.
  • Fast-paced environment.

Physical Requirements:

  • Must be able to lift/move up to 20 pounds frequently.
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
  • Must be able to adhere to long periods of standing, walking or sitting.
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

  • Customer Service Representative

    3 weeks ago

    Mt. Juliet, United States NRG Full time

    Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide...

  • Customer Service Representative

    4 weeks ago

    Mt Juliet, United States NRG Full time

    Airtron Heating and Air, an NRGcompany,has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer...

  • Customer Service Representative

    1 month ago

    Mt Juliet, United States Wash N' Roll Car Wash Full time

    We are looking for an individual to demonstrate genuine customer service care. Our company offers a great work environment in the heart of Mount Juliet, Tennessee. We pay an hourly rate of $17, paid time off, and holiday pay! We look forward to reviewing your application!

  • Customer Service Representative

    4 weeks ago

    Mt Juliet, United States Wash N' Roll Car Wash Full time

    We are looking for an individual to demonstrate genuine customer service care. Our company offers a great work environment in the heart of Mount Juliet, Tennessee. We pay an hourly rate of $17, paid time off, and holiday pay! We look forward to reviewing your application!

  • Customer Service Representative

    1 month ago

    Mt Pleasant, United States Performance Food Group Full time

    As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telepho Customer Service Representative, Customer Service, Representative, Customer Experience, Microsoft, Skills,...

  • Customer Service Representative

    1 month ago

    Mt Prospect, United States The LaSalle Group Full time

    Does the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you! Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join...

  • Sports-Minded Customer Service Representative

    2 weeks ago

    Mount Juliet, United States Engage8 Solutions Full time

    Job DescriptionJob DescriptionOur Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on...

  • Customer Service Representative

    2 weeks ago

    Mt Prospect, United States The LaSalle Group Full time

    Does the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you! Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join...

  • Customer Service Representative

    4 weeks ago

    Mt Vernon, United States Full Speed Plumbing Full time

    Full Speed Plumbing of Mount Vernon, WA is looking to hire a part-time Customer Service Representative with a can-do attitude. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established but growing local company in the home...

  • Customer Service Representative

    1 month ago

    Mt Holly, United States Raynorservicesnj Full time

    ** Raynor Services** ** Customer Service Representative** Mount Holly, NJ 08060 **7-3:30p and 9:30-6p Shifts available** Customer Service Representative/Dispatcher Raynor Services Medford, NJ Calling all Customer Service Representative/Dispatchers!! Here's what you can find with Our Team: * Continuing education available! * Health Insurance * **ALL Co-pays...

  • Customer Service Representative

    4 weeks ago

    Mt Holly, United States Raynorservicesnj Full time

    ** Raynor Services** ** Customer Service Representative** Mount Holly, NJ 08060 **7-3:30p and 9:30-6p Shifts available** Customer Service Representative/Dispatcher Raynor Services Medford, NJ Calling all Customer Service Representative/Dispatchers!! Here's what you can find with Our Team: * Continuing education available! * Health Insurance * **ALL Co-pays...

  • Cashier & Customer Service

    1 week ago

    Mt Juliet, United States Taco Bell - Mount Juliet Full time

    Taco Bell - Mount Juliet is looking for a full time or part time Cashier and Customer Service team member to join our location in Mt. Juliet, TN. The Cashier and Customer Service position will be a blend of hospitality and operations. You will use cash registers, POS terminals, electronic scanners, and other related equipment to conduct monetary transactions...

  • customer service representative

    2 weeks ago

    Mt. Vernon, Illinois, United States Family Dollar Full time

    Family Dollar RR 1 BOX 609 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service/Clerical

    4 weeks ago

    Mt Juliet, United States Luttrell Staffing Group Full time

    Luttrell Staffing Group is currently hiring Customer Service | Retail Associate in Mt. Juliet, TN. - - Perks & Benefits: - $15-20/ Hour - 8:30 am-6 pm (Occasional Saturdays, 9 am-1 pm) - Fast start-date - Weekly Pay (Pay Card or Direct Deposit) - Hol Customer Service, Clerical, Retail Associate, Staffing, Customer

  • Customer Service/Clerical

    2 months ago

    Mt Juliet, United States Luttrell Staffing Group Full time

    Luttrell Staffing Group is currently hiring Customer Service | Retail Associate in Mt. Juliet, TN. - - Perks & Benefits: - $15-20/ Hour - 8:30 am-6 pm (Occasional Saturdays, 9 am-1 pm) - Fast start-date - Weekly Pay (Pay Card or Direct Deposit) - Hol Customer Service, Clerical, Retail Associate, Staffing, Customer

  • Customer Service Representative I

    3 weeks ago

    Mt Holly, United States A. Duie Pyle Full time

    As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests. The responsi Customer Service Representative, Customer Service, Representative, Retail, Transportation, Service

  • Customer Service Representative

    2 weeks ago

    Mt Pleasant, United States U-Haul Full time

    Location: 2374 Parkway Dr, Mount Pleasant, Michigan 48858 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Mt Laurel, United States U-Haul Full time

    Location: 3609 Rte 38, Mount Laurel, New Jersey 08054 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service/Clerical

    2 weeks ago

    Mt Juliet, United States Luttrell Staffing Group Full time

    New Job Opportunity:Position: Customer Service | Retail AssociateLocation: Mt. Juliet, TNCompany Benefits:Competitive pay: $15-20 per hourWork hours: 8:30 am-6 pm (Some Saturdays, 9 am-1 pm)Immediate start availableWeekly payment via Pay Card or Direct DepositIf you are passionate about providing exceptional customer service and have experience in retail,...

  • Customer Service Representative

    3 weeks ago

    Mt Vernon, United States The Staffing Resource Group Inc Full time

    Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and...