SSD Store Support Associate

6 months ago

West Covina, United States Marukai Corp. Full time
Description

POSITION SUMMARY
The Store Support Associate is responsible for providing outstanding, friendly customer service. You will answer general questions from customers involving pricing, returns and location of merchandise. This is not a supervisory position.
ESSENTIAL DUTIES
•Perform assigned tasks such as replenishing merchandise, preparation of products or setting up displays, etc.

•Perform all assigned cleaning functions in accordance with company standard practices.

•Maintain the quality of department's appearance and presentation.

•Scan the purchases of a customer into the cash register efficiently and accurately. (if applicable)

•Recognize or differentiate between the various types of merchandise carried in the store, including differences between varieties of similar classes of products, etc.).

•Bag or package merchandise according to established company policies and procedures.

•Observe and follow all company policies and established procedures.

•Communicate any needed equipment repairs or maintenance work needed.

•Maintain solid communication in the department and throughout the organization.

•Treat all co-workers with fairness, dignity, and respect.

•Perform all other duties as assigned.

Stocking:

•Breaking down pallets, separating Customer Service products for sales floor, cooler and/or back-room prep area

•Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily

•Maintains good communication with store management and other associates

•Serves as a back-up in other departments as needed

•Attends department and all store meetings, as assigned, or needed

Inventory:

•Notifies immediate supervisor of out-of-stock products

•Notifies immediate supervisor of price discrepancies

•Must be knowledgeable of merchandise placement and location

•Stock displays using proper rotation procedures

ADDITIONAL DUTIES
As a member of the company, you will exemplify teamwork and is open to and willing to be trained and step in when needed in all similar skilled areas for filling and development opportunities.

Safety, Loss Prevention and Procedural Compliance:

•Follow safety practices such as: washing hands, wearing a clean uniform per shift, trim, and clean no longer than ¼ of inch, natural fingernails

•Under the direction of immediate supervisor, applies IIPP Procedures, Safety Program and Procedures

•Assists immediate supervisor in Loss Prevention in curbing internal and external theft

•Adheres to all local, state, federal regulations and company policy pertaining to safety and loss prevention

•Complies with all Health Compliance and Food Regulations

•Complies with all OSHA requirements

Cross Training: QUALIFICATIONS
•Able to deliver friendly, courteous, prompt customer service "Customer Matters Most"

•Able to read, write, and do simple math problems

•Able to interpret, understand and follow instructions

•Ability to effectively communicate and respond to questions from the public and management

•Ability to interact with all levels of management

The required qualifications are as follows:EDUCATION
•No experience required, but prefer a minimum of 1-2 years of work experience in a similar work environment

•Customer service experience in a similar or comparable work environment, strong work ethic supported by a pleasant and positive attitude of "can do" success

•WORKING CONDITIONS

A Customer Service Store Support Associate may be exposed to various temperature changes and work environments. SKILLS & PHYSICAL REQUIREMENTS

•Ability to frequently reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 100 lbs. with a lifting aid. And up to 20 lbs. without aid. Ability to push and pull fully loaded hand trucks.

•Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Manual dexterity and good eye-hand coordination are necessary. Must be able to operate related equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks and hand trucks.

•Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic math, weights and measures. Ability to learn section policies and procedures.

•Exposure to potential hazards exists with respect to equipment and work aides necessary to perform job duties. Hands are in frequent contact with water and various fruits and vegetables while performing job duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Store Support Associate (Customer Service Department)

Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing chain of retail stores and supermarkets offering the widest selection of Japanese and Hawaiian imported grocery and retail products in the nation. Customers are provided with a variety of products that you won't find in a typical grocery store environment. Fresh, seasonal, and variety of foods are our passion

We're immediately hiring associates for our Customer Service department. Experienced Retail Associates, Cashiers, and Grocery Clerks are Needed

*This is a summary of some key duties and physical requirements and is not intended to be a complete job description.

Benefits/Perks

•Employee Discounts

•Paid Sick Leave

•Health Insurance

•Supplemental Insurance available for Life and Disability Insurance

•401 K (after one year)

ESSENTIAL DUTIES in Customer Service Department (Retail Associates) (responsibilities include, but are not limited to)

  • Providing premier customer service, including greeting them and responding to questions to all customers and staff
  • Responds quickly and in a friendly manner to customer inquiries and complaints
  • Engaging in suggestive selling and other sales techniques
  • Ability to bag merchandise
  • Assists in returning shopping carts and baskets to designated areas
  • Reports all irregular issues and problems to the Store Manager for solutions
  • Exceeds Customer Service Department's sales goals assigned through the efficient execution of Company policies and procedures
  • Opens & closes assigned cash registers
  • Counts opening and closing cash and other transactions for assigned register
  • Scans merchandise purchased
  • Checks customers' coupons and applies to purchases
  • Checks coupons for expiration dates and validity
  • Checks IDs for tobacco and alcohol transactions
  • Processes purchases quickly and efficiently
  • Process returns and credits customers utilizing the Company's return policy procedures
  • Conducts transactions professionally
  • Works various shifts, days or nights as assigned by Store Manager in accordance with the Company's business needs
  • Organizes and stocks Customer Service display areas per store's layouts, planograms and standards
  • Setting up and maintaining the condition of the Customer Service Section according to company standards
  • Proactively supports any promotional activity within the store and contributes to an effective working environment
  • Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily
Customer Service:

•Providing premier customer service, including greeting them and responding to questions

•Engaging in suggestive selling and other sales techniques

•Meets or exceeds Department's sales goals assigned through the efficient execution of Company policies and procedures

•Maintains cleanliness of work area, storage area, and selling floor

•Ensures a safe and clean work environment

•Cross Training:

•Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.

QUALIFICATIONS:

•High School Diploma or GED equivalent preferred

•Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.

•Must be able to use job related equipment such as a stepping ladder and dollies

•No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred

•Previous experience as a Retail Associate, Cashier, or Grocery Clerk is preferred

•Must be able to lift up to 20 pounds without aid

REQUIREMENTS

•Able to deliver friendly, courteous, prompt customer service

•Able to read, write, and do simple math problems

•Able to interpret, understand and follow instructions

•Ability to effectively communicate and respond to questions from the general public and management

•Ability to interact with all levels of management

•Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machine
  • Possess a food handling license or the ability to acquire one


Marukai is an Equal Opportunity Employer and participates in E Verify.

Marukai is very aware of the COVID-19 pandemic and practices the highest and safest levels of precautions to keep associates safe with sanitizing practices, social distancing, personal protective equipment, and safety screening in adherence with the Health Department, CDC, State, Local, and Federal laws.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.

  • Store Associate

    2 months ago

    West Covina, United States Finish Line Full time

    Finish Line - Plaza West Covina [Retail Sales / Team Member] As a Store Associate at Finish Line, you'll: Perform sales and customer service responsibilities; Perform cashiering, stockroom upkeep and store upkeep as needed; Maintain company standards regarding personal sales metrics...Hiring Immediately >>

  • Retail Store Associate

    2 weeks ago

    West Covina, United States The Sherwin-Williams Company Full time

    This PART-TIME position, paying $18.30/hour, is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and...

  • DSW Store Associate Part-Time

    2 months ago

    West Covina, United States DSW Full time

    DSW, Inc. - Westfield Eastland, West Covina [Retail Associate / Retail Sales] As a Store Associate at DSW, you'll: Provide friendly service to customers shopping in-store and those engaging through omni-channel services; Perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and...

  • Store Associate

    4 weeks ago

    Covina, United States CVS Health Full time

    CVS Health - 206 N. AZUSA AVENUE [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...

  • Finish Line Macy's Store Associate

    2 months ago

    West Covina, United States Finish Line Full time

    Finish Line - West Covina [Retail Sales / Team Member] As a Store Associate at Finish Line, you'll: Perform sales and customer service responsibilities; Perform cashiering, stockroom upkeep and store upkeep as needed; Maintain company standards regarding personal sales metrics...Hiring Immediately >>

  • Store Clerk

    2 months ago

    West Covina, United States Stater Bros. Full time

    Stater Bros. - 375 N. Azusa Ave. - [Retail Associate / Cashier / Team Member] As a Store Clerk with Stater Bros. you'll: Collect monies due and-or process checks or other forms of payment at the checkstand; Assist in bagging customer orders; Unload-scan-and-process customer orders; Stock merchandise for sale...Immediately Hiring >>

  • Store Clerk

    2 months ago

    West Covina, United States Stater Bros. Full time

    Stater Bros. - 1025 E. Amar Rd. - [Retail Associate / Cashier / Team Member] As a Store Clerk with Stater Bros. you'll: Collect monies due and-or process checks or other forms of payment at the checkstand; Assist in bagging customer orders; Unload-scan-and-process customer orders; Stock merchandise for sale...Immediately Hiring >>

  • Store Protection Specialist

    2 months ago

    West Covina, United States dd's Discounts Full time

    dd's Discounts - 1200 W Francisquito Ave Ste A [Asset Protection / Security] As an Store Protection Specialist at dd's Discounts, you'll: Understand that safety is the number one priority and practice safe behaviors in everything they do; Assist Store Leadership in maintaining a safe and secure environment for both Associates and Customers; Provide visible...

  • Retail Sales and Store Support Associate

    4 weeks ago

    West Lebanon, United States Shaw's Full time

    Key Responsibilities:• Ensure stores are clean, organized, and shoppable for customers.• Replenish shelves, arrange flowers, prepare produce, or receive freight to maintain a well-stocked store environment.• Interact with valued customers to provide excellent service and ensure their shopping experience is positive and memorable.• Collaborate with...

  • Sales Associate

    3 months ago

    West Covina, United States pacsun Full time

    Join the Pacsun CommunityPacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice,...

  • Sales Associate

    2 months ago

    West Covina, United States Spencer Gifts Full time

    Spencer's - Plaza West Covina [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss prevention...Immediate Hire...

  • Retail Sales Associate

    4 weeks ago

    West Covina, California, United States JD Sports Full time

    Key Responsibilities:As a Store Associate at JD Sports, you will be responsible for delivering exceptional customer service and sales experiences. Your duties will include performing sales and customer service tasks, maintaining a clean and organized store environment, and assisting with stockroom upkeep and cashiering as needed.Key Performance Metrics:Meet...

  • Merchandise Associate

    1 month ago

    West Covina, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Retail Sales Associate

    4 weeks ago

    West Covina, California, United States Spencer Gifts Full time

    Job Summary: As a Sales Associate at Spencer's, you will be responsible for maintaining excellent Guest Services, efficiently operating the Point of Sale system, and supporting the Store Management Team in generating sales, conducting housekeeping, merchandising, signing, pricing, and loss prevention.Key Responsibilities:Maintain a clean and organized store...

  • Merchandise Associate>

    6 months ago

    West Covina, United States Marshalls Full time

    Marshalls - 2735 East Land Center Dr 91791 [Retail Sales / Team Member] As a Merchandise Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count change...

  • Sales Associate

    3 months ago

    West Covina, United States pacsun Full time

    Join the Pacsun CommunityPacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.Our Pacsun community believes in and understands the importance of using our voice,...

  • Sales Associate

    5 months ago

    West Covina, United States The Children's Place Full time

    Location: West Covina, CaliforniaJob Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will...

  • Sales Associate

    4 weeks ago

    West Covina, California, United States Spirit Halloween Full time

    Spirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for providing exceptional customer service and creating a welcoming store environment. Key responsibilities include:Customer Service: Greet all guests with a smile or eye contact, acknowledging their presence and making them feel valued.Product Knowledge:...

  • Retail Associate>

    6 months ago

    West Covina, United States DDS DISCOUNTS Full time

    dd's Discounts - 1200 W Francisquito Ave Ste A [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Store Clerk

    2 months ago

    Covina, United States Stater Bros. Full time

    Stater Bros. - 1023 N. Grand Ave. - [Retail Associate / Cashier / Team Member] As a Store Clerk with Stater Bros. you'll: Collect monies due and-or process checks or other forms of payment at the checkstand; Assist in bagging customer orders; Unload-scan-and-process customer orders; Stock merchandise for sale...Immediately Hiring >>