Airport Customer Service Agent

3 weeks ago

Minneapolis, United States Sun Country Airlines Full time

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

JOB SUMMARY

The MSP Customer Service Agent position is responsible for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas. We practice safety-conscious behaviors in all operational processes and procedures.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage
  • Provide general information to passengers, such as directions and flight information, and monitor carry-on baggage for size and quantity
  • By utilizing a computer, process tickets, check baggage, and assign seats
  • Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate
  • Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations
  • Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations
  • Provide consequential expenses to applicable customers when there is a delayed bag
  • Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
  • Trace loaner wheelchairs, car seats, etc.
  • Assist with lost and found articles
  • Enforce safety/security measures and monitor sensitive safety zones
  • Ensure compliance with FAA, Sun Country, and airport regulations
  • Other duties as assigned by management
SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Must be at least 18 years of age
  • Previous customer service experience
  • Ability to work well in a team environment
  • Effective communication skills in English, both written and verbal
  • Ability to work with a computer, including quickly and accurately typing on a keyboard and using a mouse to navigate different screen applications
  • Ability to work efficiently under time constraints
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Must be able to obtain and maintain an MSP SIDA badge with a CBP Seal
PREFERRED SKILLS
  • Previous airline customer service experience

WORK ENVIRONMENT

This job operates in an airport terminal. The noise level in the work environment is usually moderate but may become high at various times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop or kneel. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

ADDITIONAL NOTES

Must be able to obtain and maintain an MSP SIDA badge with a CBP Seal.

Schedule: Up to 5 shifts per week.Shifts could range from 3 - 7 hours each.Shift availability and minimum shift requirements are subject to change due to business needs.

AAP/EEO STATEMENT

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Airport Customer Service Agent FT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service Agent FT (Spirit) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a...

  • Airport Customer Service Agent FT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service Agent FT (Spirit) MSP Date Tuesday, October 29, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a...

  • Airport Customer Service Agent PT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service Agent PT (Spirit) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift Requirements and...

  • Airport Customer Service Agent FT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service Agent FT (Spirit) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description Summary Unifi Customer Service Agents are...

  • Airport Customer Service Agent PT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service Agent PT (Spirit) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday,...

  • Airport Customer Service PT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service PT (Delta) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift Requirements and...

  • Airport Customer Service PT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Customer Service PT (Delta) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M....

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Avis Budget Group Full time

    About the Role:This is an exciting opportunity to join our team as a Customer Service Representative - Airport Operations. As a key member of our airport team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless rental experience.Key Responsibilities:Assist customers with rental and return processesProcess...

  • Airport Operations Specialist

    4 hours ago

    Minneapolis, Minnesota, United States Unifi Aviation LLC Full time

    About the RoleWe are seeking a skilled Airport Ramp Agent to join our team at Unifi Aviation LLC. As an Airport Ramp Agent, you will be responsible for ensuring the safe and efficient handling of aircraft, baggage, and cargo.Key Responsibilities:Loading and unloading aircraftSafeguarding customer baggage and cargoLifting, loading/unloading, sorting, and...

  • Airport Lavatory Agent FT

    3 weeks ago

    Minneapolis, United States ERMC Full time

    General information Job Title Airport Lavatory Agent FT (Delta) MSP Date Tuesday, October 22, 2024 State Minnesota Base Pay Rate: $ 20.32 City Minneapolis Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift Requirements and Description Benefits Flight Benefits - exclusive travel privileges for yourself and your family with Delta...

  • Airport Cabin Agent PT

    3 weeks ago

    Minneapolis, United States ERMC Full time

    General information Job Title Airport Cabin Agent PT (Delta) MSP Date Thursday, November 7, 2024 City Minneapolis State Minnesota Base Pay Rate: $ 15.57 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M....

  • Airport Cabin Agent FT(Delta) MSP

    3 weeks ago

    Minneapolis, United States ERMC Full time

    General information Job Title Airport Cabin Agent FT(Delta) MSP Date Thursday, November 7, 2024 City Minneapolis State Minnesota Base Pay Rate: $ 15.57 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift Requirements and Description Benefits Flight Benefits – exclusive...

  • Ramp Agent-Minneapolis-Saint Paul International Airport

    3 weeks ago

    Minneapolis, United States PrimeFlight Aviation Services Full time

    Description POSITION DESCRIPTION RAMP AGENT INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental...

  • Airport Ramp Agent PT

    2 weeks ago

    Minneapolis, United States Unifi Aviation LLC Full time

    General informationJob TitleAirport Ramp Agent PT (Spirit) MSPDateThursday, November 7, 2024StateMinnesotaCityMinneapolisBase Pay Rate:$ 16.25Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shiftRequirements and DescriptionResponsibilitiesLoads,...

  • Airport Lavatory Agent FT

    3 weeks ago

    Minneapolis, United States ERMC Full time

    General information Job Title Airport Lavatory Agent FT (Delta) MSP Date Thursday, November 7, 2024 City Minneapolis State Minnesota Base Pay Rate: $ 20.32 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift Requirements and Description Benefits Flight Benefits – exclusive...

  • Airport Ramp Agent FT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Ramp Agent FT (Spirit) MSP Date Tuesday, October 22, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description Responsibilities  Loads, unloads, services, guides, and directs customer aircraft.  Safeguards customers' baggage, air...

  • Airport Ramp Agent PT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Ramp Agent PT (Delta) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 18.04 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M....

  • Airport Ramp Agent PT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Ramp Agent PT (Spirit) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M....

  • Airport Ramp Agent FT

    3 weeks ago

    Minneapolis, United States Unifi Full time

    General information Job Title Airport Ramp Agent FT (Spirit) MSP Date Thursday, November 7, 2024 State Minnesota City Minneapolis Base Pay Rate: $ 16.25 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description Responsibilities  Loads, unloads, services, guides, and...

  • Ramp Agent-Minneapolis–Saint Paul International Airport

    1 month ago

    Minneapolis, United States PrimeFlight Aviation Services Full time

    Job Details Description POSITION DESCRIPTION RAMP AGENT INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you! Perks of the job: 401(k) ...