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Sr. Operations Representative

2 months ago

Akron, United States First Entertainment Credit Union Full time
Sr. Operations Representative (ACH)

Overview

First Entertainment Credit Union is looking for a Sr. Operations Representative who is responsible for the efficient, effective, and timely processing of all work relating to ACH processing while ensuring all ACH NACHA Operating rules, regulations, and policies are followed. The ideal candidate will communicate with members and vendors with timely responses while maintaining a high level of accurate, courteous service at every interaction.

This person will also serve as an on-the-job lead to junior team members as well as act as the point of contact for audits. In addition, the Sr. Operations Representative may represent the Operations team for project and initiative discussions with other stakeholders.

This is a full-time, remote opportunity reporting to the Associate Operations Manager and can be based in Colorado, Florida, Georgia, Idaho, Nevada, New Mexico, Ohio, Texas, Washington. The target starting hourly rate in CA is between $28.00 and $34.00.

Responsibilities

• Review and process all Daily ACH exception files, A2A Files and cancellations, and ACH Zelle Returns.

• Review and process Written Statements of Unauthorized Debits (WSUD) and ACH Stop Payments.

• Process NOCs (Notification of Change) and Death Notices.

• Review IAT (International ACH Transactions) Verafin Alerts.

• Create accurate Analysis Reports as delegated and updates OPS Monthly KPIs.

• Collaborate with internal stakeholders within the Operations Team, providing support in all departmental areas as needed.

• Ensure compliance with all relevant rules, regulations, and internal policies.

• Adhere to established SLAs for escalation items via internal communication channels.

• Support the maintenance of departmental job aids and escalate opportunities for improvement to leadership.

• Assist in process improvements by developing procedure enhancements to boost effectiveness and efficiency.

• Fulfill any other assigned duties, as necessary.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

• Bachelor's degree in finance, accounting, or a related field preferred.

• Prior experience in banking, financial services, or a similar industry preferred.

• Strong attention to detail and accuracy in data entry and transaction processing.

• Excellent communication and interpersonal skills.

Our Benefits and Perks

-Rich healthcare benefits and retirement plans, including profit sharing opportunities.

-Market competitive pay and bonus earning potentials.

-Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.

-Robust Learning and Development programs to support personal and professional growth.

-Tuition and Education reimbursement program up to $5,250 annually.

-Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.

-Employee-only financial readiness offerings (discounts on loan rates and fee waivers).

-Various stipends and accommodations to support an agile work model.

-Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.

-Unlimited referral bonus earning potential up to $5,000.

-Team building and cross functional events throughout the year, and more

Who We Are

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.

Our Hiring Philosophy

First Entertainment Credit Union supports Pay Transparencyand considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.

First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.