Patient Navigator
5 days ago
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatment services. Our mission is to ensure every family receives a personalized, high-touch experience on their journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Patient Navigator plays a vital role in supporting fertility patients through their treatment journey. This is an ideal opportunity for individuals who are compassionate, customer-service-oriented, and thrive in a fast-paced environment. As a Patient Navigator, you will work closely with a multidisciplinary team to provide excellent patient care and serve as a key point of contact for patients as they navigate their path to parenthood.
We are seeking a Patient Navigator to join our dedicated team at Reproductive Gynecology & Infertility in Westerville, Ohio. This is a full-time, onsite position, working Monday-Thursday, 8:00 AM - 4:30 PM, and Friday 8:00 AM - 2:00 PM.
Key Responsibilities
- Coordinate and organize personalized patient treatment plans.
- Consult with new patients to review and educate them on treatment processes, timelines, and required testing.
- Develop treatment plans, including timelines, education sessions, injection training, medication orders, and clinic appointments.
- Facilitate coordination between departments such as financial, embryology, and genetics to ensure comprehensive patient care plans.
- Communicate with patients in person, via phone or virtual platforms, and through secure portals to arrange pre-cycle testing, treatment plans, lab results, and medication instructions.
- Work with patients to meet insurance requirements, plan and order medications, and fulfill treatment prerequisites.
- Education & Certification:
- Bachelor's degree or certification as a Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) preferred.
- ACLS/BLS certification is preferred.
- Experience:
- Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
- OB/GYN or reproductive healthcare experience preferred.
- Skills:
- Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency in using electronic medical records (EMR) and other healthcare software.
- Empathetic, patient-focused, and able to work collaboratively within a multidisciplinary team.
- Hourly Rate: $25.00 - $28.00 (final offers based on experience, skills, and qualifications).
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
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