Voice Network Engineer
3 weeks ago
DUTIES AND RESPONSIBILITIES:
* Design, implement, and manage enterprise communications, including telephony features such as PSTN calling, call routing, and voice policies. * Provision collaboration and network services within Cisco Call Manager, Cisco Unity, Cisco IM/Presence/MRA, Cisco Emergency Responder, Office 365 and Microsoft Teams. * Configure and troubleshoot telephony systems, ensuring optimal performance and reliability. Support video conferencing operations as needed, and aid in large-scale setup tasks. * Develop and maintain documentation for telephony configurations, processes, and procedures. * Stay current with industry trends and best practices related to telephony integration and make recommendations for enhancements or optimizations. Our engineers participate and contribute to budgeting and project management. * Monitor and maintain voice network infrastructure, including voice gateways, switches, routers, and other network components. * Analyze and determine budget requirements, current industry trends, and available product offerings to establish voice/network services; participates in planning and future enhancements for the Firm network. * Serve as the primary point of contact and liaison with telecommunications vendors. * Collaborate with other engineers and team members to ensure seamless integration of voice network solutions with other systems and technologies. * Develop and maintain technical documentation, including network diagrams, configuration guides, and troubleshooting procedures. * Perform miscellaneous job-related duties as assigned.
REQUIREMENTS:
* Bachelor's degree strongly desired. Will consider equivalent work/military experience. * Strong understanding of telephony concepts, including SIP, VoIP, PBX systems, dialing plans and PSTN connectivity. Experience specifying telephony orders is strongly desired. * In-depth knowledge of Microsoft Teams features and capabilities, including calling plans, voice routing, and Direct Routing. * Experience configuring and troubleshooting telephony-related issues within Microsoft Teams. * Excellent communication skills with the ability to collaborate effectively with non-technical people. * 7 years' experience directly supporting enterprise voice networks. * Skills that get you noticed: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, MPLS WAN design, Arista switch deployment, HPn Wireless/Mist, and Palo Alto NGFWs. * Understanding of network security principles and best practices. * Strong analytical and problem-solving skills, with a keen attention to detail. Able to manage multiple project deliverables. * Strong written, verbal, and non-verbal communications. * Must be able to convey complex technical information in non-technical and understandable manner. * DESIRED QUALIFICATIONS: CCNA or CCNP Voice Certifications, Security Certifications such as Security+, Microsoft Collaboration Certifications
An Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer.
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